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Investigations Helpdesk

Job Description

Whatever your background, if you are Customer focussed and self-motivated this could be an excellent opportunity for you to join a major high street bank.

Job description - the role

At a glance..

- £10.99 per hour

- 33 days holiday each year

- Monday to Friday, 35 hours per week between 8am - 6pm

- Remote working once trained - 1 week in the office, 4 weeks from home

- Free car parking

Candidate Profile: Key accountabilities, skills & experience

You will need first class customer service skills, be comfortable with different computer systems and enjoy a fast-paced environment, all whilst working as part of a great team.

Key Responsibilities

- Deliver successful customer and business outcomes through investigating queries, supporting business processes, policies and procedures and understanding customer and business needs.

- Respond to queries from customers and stakeholders promptly and within agreed timescales

- Deliver successful customer and business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements, and by accurately collecting the required information from customers and business

- Actively participate in initiatives to improve customer service, processes and procedures

- Review manual or ineffective processes which could be automated or enhanced, to enable the provision of a superior customer and business experience

Full training will be provided to ensure you hit the ground running.

Initially a 6 month contract with the opportunity to become a permanent team member.

Must be able to pass a credit check, provide proof of address and proof of employment for the past 5 years.