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Internal Engineer

Job Description

Job Description

We've ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Please get in touch with the team to discuss.

We are currently recruiting for an Internal Engineer to join our Leeds based team on a full-time and permanent basis.

If you are ATA qualified with a previous engineering experience and a real passion for the Motor Trade, Engineering and support services, then this role will be the one for you!

What we're looking for:

Within this role you will provide a first class inspection service and technical support to the claims functions.

Who you'll be working with:

This team will get have the chance to test new technology and embrace new practices in support of driving our business forward.

What you will be doing:

As an Internal Engineer you will play a key part in the customers overall claims journey by using your expert skillset and knowledge to assess a claimants vehicle.

  • Triaging assessment via images sent from the Policy Holder/Third Party

  • Inspecting claimants vehicles to see if we can offer the 1 day repair service

  • Excellent customer service is needed when dealing with a variety of our Policy Holders, Third Parties, repair centres.

  • Collaborating with your colleagues and the wider business to drive the correct outcome for DLG and our customers

  • Using appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

  • Supporting the delivery and management of Accident Damage spend budget within inflation targets

Candidate Description

We would like you to have had previous experience in a similar role with the following skills/knowledge:

  • A strong knowledge of Thatcham repair methods, Audatex and an ATA qualification (or equivalent) is a must.

  • Able to prioritise your workloads to ensure you achieve targets.

Employer Description

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone., Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.