Bank. Providing Investment and Insurance solutions to our customers, working closely with colleagues from across the Bank, third-party partners, and our global teams., We've got an exciting opportunity for an Innovation Partner to join our team. As an Innovation Partner you'll help deliver best-in-class customer experiences as part of the Wealth Management and Insurance team, driving change to support the strategic priorities across the division. Innovation partners develop ideas, identify customer problems, and use the stages of our framework to help them get there - discovery, ideation, validation and scale.
You'll lead the ongoing iteration of ideas, championing new ways of working, encouraging fast, speedy delivery using agile/lean or other new methods, focus on learning through research and proving your ideas with real world validation. You'll show initiative and determination and be an excellent collaborator.
The difference you'll make.
Understanding customer problems and how they solve them today
Leading discovery, ideation, and other key stages of our framework/workshops to help us develop new ideas
Working with the bank to make ideas a reality, encouraging ownership of tasks and full engagement
Delivering proof of concepts and minimum loveable products we can launch quickly to prove their utility and that they meet their objectives
Ensuring key milestones, risks and dependencies are well understood and managed both within the core project teams and internally within Wealth Management and Insurance
Championing new ways of working, encouraging focused delivery using agile/lean or other new methods
Experience in initiating and delivering customer facing projects.
Interpersonal and stakeholder management skills and working with diverse groups.
It would also be nice for you to have.
Understanding and experience with Agile/ Lean project management
Confidence to get close to customer problems through research to understand what drives certain customer actions
Ability to interpret information to identify key action points for prioritisation, issues and decisions
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at email@example.com or call 0870 414 9080.