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Infra Delivery Manager

Job Description

Job Description

  • Ensuring the infrastructure and its services are up and running meeting predefined SLA.

  • Ensuring that daily IT operations and service delivery are properly executed.

  • Developing infrastructure plan and capacity planning to meet business growth.

  • Managing infrastructure projects,

  • Provide co-ordinated leadership ensuring that the balance between delivery time, delivery cost, quality assurance and benefit yield are optimised.

  • Proactively identify threats to product delivery and programme wide risks, escalating to Delivery Lead and Key stakeholders and instigating recovery action to assure project delivery.

  • Manage C level business, IT and digital stakeholders as well as key vendors/partners to ensure effective communications and timely escalations.

  • Engage and collaborate with other functions and teams in digital to ensure solutions are consistent and signed-off in a timely manner.

  • Customer retention and expansion of service through delivery excellence and excellent client relationship

  • Focus on project opportunities and transformation initiatives

  • ITIL process definitions and implementation

  • Automation in service delivery

  • Resource management, Utilization, Billing & Management reporting

  • Employee retention, motivation and training

Candidate Description

  • Service Management, ITIL and project Management skills

Employer Description

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.