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Incident Manager

Job Description

Incident Manager - Inside IR35

Contract Term: 11 months

Contracting Authority: Ministry of Justice

Location: Remote

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government's ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Professional working in the MoJ help to improve the government's ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

This opportunity is for an enthusiastic and talented Incident Manager who will contribute to the delivery of a high-quality Major Incident Management process to be consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS. The Incident Manager will possess a passion for solving technical problems and take pride in knowing that they contribute to improving the quality of service for our end users and the public.

As an Incident Manager your main responsibilities would be:

  • Operating and maintaining the Incident management process and governance framework.
  • Managing the resolution of complex issues with internal and external teams to drive incidents to resolution.
  • Communicating incident status, resolution and business impact to internal and external stakeholders.
  • Supporting (ELS) Early Live Support, ensuring release processes for onboarding are followed and integrated. Developing knowledge management articles to be available in readiness for new services.
  • Proactively liaising with partner ITSM functions ensure all business issues, where appropriate, are managed effectively.
  • Utilising information Technology infrastructure Library (ITIL) V3 framework/best practices.

You'll have:

  • Experience in Incident Management.
  • Knowledge and experience of ServiceNow.
  • Strong MS Office skills.
  • Excellent interpersonal and communication skills.
  • SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.

If this role sounds like something that you would be interested in, please click the link to apply or email

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.