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Incident Manager

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Job Description

Job Description

Adecco Warrington are on the lookout for a Technical Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a modern office, based in Warrington, you will be part of a world-class team supporting with Sales Administration and Mechanical Breakdown Claims., Daily Duties Include:

  • Manage Sales Administration

  • Collect contracts and customer details

  • Create customer accounts on IT system

  • Follow payment and insure cash collection

  • Manage day-to-day relationships

  • Process new claims

  • Check information is accurate and complete

  • Follow up case until closed/complete

  • Management of complaints

  • Escalations to Team Manager's

Candidate Description

  • 3 GCSE's - Grade C or above

  • Previous call-centre experience

  • Experience within Warranty Management

  • Experience within Motor Industry

  • Strong English communication - verbal and written

  • Customer Orientated

  • Team Player and ability to focus and work independently

  • Optimistic and confident attitude

  • IT literate and good telephone skills

    DESIRED Skills:

  • European speaker - Ideally FRENCH OR GERMAN however, flexible with candidates fluent in other EU Languages.

Application Description

To speak to a recruitment expert please contact Alexandra Holt