Job Description
Adecco Warrington are on the lookout for a Technical Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a modern office, based in Warrington, you will be part of a world-class team supporting with Sales Administration and Mechanical Breakdown Claims., Daily Duties Include:
Manage Sales Administration
Collect contracts and customer details
Create customer accounts on IT system
Follow payment and insure cash collection
Manage day-to-day relationships
Process new claims
Check information is accurate and complete
Follow up case until closed/complete
Management of complaints
Escalations to Team Manager's
Candidate Description
3 GCSE's - Grade C or above
Previous call-centre experience
Experience within Warranty Management
Experience within Motor Industry
Strong English communication - verbal and written
Customer Orientated
Team Player and ability to focus and work independently
Optimistic and confident attitude
IT literate and good telephone skills
DESIRED Skills:
European speaker - Ideally FRENCH OR GERMAN however, flexible with candidates fluent in other EU Languages.
Application Description
To speak to a recruitment expert please contact Alexandra Holt