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Holiday Property Senior Administrator

Job Description

Job Description

To provide a high standard of Holiday Let cleaning and administrative support to the Holidays Lets cleaning team and Housekeeping and Holidays Lets Supervisor (South), enabling the delivery of a high standard cleaning service for our Holiday Let clients across South Cumbria. To always operate in a safe manner, observing company health and safety policies and guidelines., Cleaning and Administrative duties

  • Deliver a high-quality cleaning service to holiday let clients; ensuring work meets or exceeds client and guest expectations

  • To provide mentoring, training and quality support to holiday let cleaning teams

  • To monitor quality and ensure consistency of work amongst cleaning teams

  • Ensure all properties are on the booking system, adding bookings as they come in from customers or agencies

  • Ensure the accuracy of existing bookings in the system

  • Respond to queries from colleagues, ensuring messages are passed on promptly

  • Action any customer requests for the cleans, making sure they are in the relevant cleaning teams' packs each week

  • Create rotas for the team

  • Arrange cover for cleans when there are colleague absences

  • Respond to queries from colleagues

  • Assign property packs and ensure they are given to the correct cleaning teams each week and then duly returned (all present and correct) updating maintenance with any relevant issues

  • General office administration with a high standard of accuracy and speed

  • Play an active and regular role as 24/7 support via out of hours emergency system (extra payment applies)

    Customer Service and Communication

  • Display a positive attitude to your work and be a proactive member of the team

  • Communicate regularly with your line manager if things have gone wrong and we may need to notify the customer(s)

  • Communicating regularly and professionally with customers and colleagues, acknowledging emails, making calls etc

  • Be the first point of contact for customer complaints and issues, capturing all the details, finding a solution where you can, or passing promptly to the relevant person

    Health, Safety and Environment

  • Report any safety hazards or problems to your Line Manager immediately

  • Act responsibly in relation to all matters which may affect the Health and Safety of yourselves and others whilst on Company premises, customers' premises or travelling between sites, and to adhere to safety regulations at all times

  • Observe all safety procedures and instructions and assist in maintaining a safe workplace and reporting any accidents, hazards, near misses, damages or defects to tools and equipment to the appropriate person

  • Wear appropriate protective equipment (PPE) and use any safety devices provided by the company at the relevant times, You will work 5 days out of 7 on a rota basis. Start and finish times are flexible although typically they are 9.00am to 5.00pm.

Candidate Description

Essential: Previous experience cleaning or holiday let service delivery

Proficient in key Microsoft Office applications (Word, Excel, Outlook) - minimum Intermediate Level, or demonstrable experience

Desirable: NVQ L3 in Customer Service or Business Administration

Previous administration experience

Previous customer service experience

You must have a driving licence, a company vehicle will be available for you to use whilst you are at work.

Application Description

To speak to a recruitment expert please contact Pip Gray