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Help Desk Manager

Job Description

Job Description

We have a current opportunity for a CAFM System Help Desk Manager on a permanent basis. The position will be based in Central London for a leading further education college., The purpose of this role is to assist the Estates & Facilities function in the management and leadership of monitoring, planning and scheduling of both the Planned preventative maintenance and scheduled periodic and regular works and reactive workloads for both in-house staff and Contractors. The post holder will have specific responsibilities for the administration and operation of the Computer Aided Facilities Management (CAFM) system from an Operational Maintenance Perspective and line management of the help desk staff.

  • The role has expanded to: Helpdesk & MI Reporting Manager

  • Manage the helpdesk and MI reporting function

  • Develop the team

  • Complete the set up of the helpdesk and processes, needs extensive work

  • Set up PPMs (hard and soft) and review and set up the reactive maintenance processes

  • Review contractor list and costs

  • Develop lifecycle capability

Candidate Description

  • 10 years of helpdesk experience

  • Experience of setting up from scratch the helpdesk function/processes

  • Experience of mobilising the helpdesk

  • Ideally experience of bringing the helpdesk function in-house from an outsourced operation

  • 5 years MI reporting background (needs to be highly skilled in reporting and excel and associated formulas)

  • 3 Experience of producing reports to senior executives

  • Working knowledge of multiple CAFM systems

Employer Description

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.