As a Field Manager, you will be responsible for the effective delivery of positive customer experience for Virgin Media's residential consumer customers. You will take personal charge of timely installations and fault repairs for our consumer services and occasionally, for our small business customers too.
As well as leading a team of Virgin Media Technicians you will also directly manage third party suppliers to ensure a flawless and consistent Virgin Media service is provided to our customer base.
Your role will also involve managing our residential partners & suppliers too within your geographic area to ensure they are measured, managed, and reviewed against the contracts encouraged standards.
You will have day to day liaison with local authority's highways & street work teams as well as housing associations to successfully deliver services to our customers. You will be the direct line management of a team of Field Technicians, acting as a key support and coach, ensuring effective communications and performance management. Communication with your team is key you will need to ensure the have a clear understanding of all the policies and plans in a positive way, and you must have regular team meetings to update them on these things and other things like key performance indicators. You will lead the operation within budget guidelines and contribution to the budget forecast process
In order to be considered, you must have the following experience;
Experience working with both internal & external stakeholders
Leadership experience, leading a team
Experience using Microsoft office package
Experience in a customer centric, fast paced environment across a 5/7 working week
UK Full valid driving licence
The other stuff we're looking for
We'd also love you to bring;
Experience of working in a similar industry or environment.
Experience of working with budgets and close financial management
Experience of leading a remotely dispersed workforce across a large geographic area
So that's what you'll get up to, but what about us?
Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works - Broadband, TV, mobile and landline - equipping our customers out with the very latest tech.
But it's not just what we do, but why we do it that really matters.
Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's absolutely critical that every single person can bring, and be, their whole selves at work and we're working hard every day to achieve this.
At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.