Back to Job Search

Equipment Collections Representative

Job Description

Job Description

You'll be the person who collects our equipment from active or disconnected customers premises. You'll be provided a set number of homes to visit per day through a handheld mobile device.

Don't worry, you don't need any previous technical or collections experience to apply, as we'll give you all the training you need to succeed.

Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech.

The Collections Agent role is open to everyone - simple. As an employer, we're committed to making sure that everybody feels free and empowered to bring - and be - their whole self at work. We're proud to have a wonderfully diverse customer base, and it's important to us that our teams reflect the communities we serve. Our mission is to create belonging across our people, our products, our customers & in society as a whole.

Tell me more, tell me more…

We're currently looking for new recruits in our equipment returns team. If you love working outside and are up for an exciting challenge, then please read on! You can also ask our friendly recruitment team any questions you may have about the role or the recruitment process via our live webchat service, between 9:30-5 Monday to Friday. To speak to the team, follow this link:

This is a full-time role and you'll work 37.5 hours per week, across Monday to Friday. As a Collections Representative, you'll collect equipment from customer's homes, or where the customer has moved to.

Training When you join, you'll be given comprehensive training, as well as on-going support - you can trust us to do the right thing by you. No two days are the same, which means you'll always be learning and finding new challenges to get stuck in to.