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Digital Product Analyst - Care

Job Description

Job Description

Our product analytics team is very hands-on and strategic, with lots of scope to make an impact. Your analysis and recommendations will directly support product decisions, commercial decisions, and business strategy.,

  • Discovery: You will proactively use BigQuery and deep understanding of an area to detect product opportunities, problems and experiment ideas

  • Recommendations: Not only will you be required to explore the data; we expect you to provide insights and recommendations to the Product organisation

  • Reporting and visualization: Your presentation of data will help product teams make the right data-driven decisions, allowing them to self-serve and interpret data quickly, easily and accurately

  • Supporting Digital Product teams: You will work closely with product managers and business stakeholders to understand problem areas and respond to ad hoc requests

  • Prioritisation: You could be working with multiple Digital Product squads simultaneously and will be expected to be able to prioritise workload based on business requirements

  • Experimentation: Working closely with our Digital Data Systems team, you plan experiments and tests which you'll seek to automate and scale.

  • Data standardization: Collaborating with a number of different teams, you will work towards achieving our data governance standards

Candidate Description

This role involves working with multiple stakeholders across our Digital product teams, so the ideal candidate will have exceptional organization, communication, and interpersonal skills, and be comfortable meeting tight deadlines in a fast-paced environment.

Experience of working in an online technical environment (yet commercial) is highly desirable. We are specifically looking for curious, big-picture thinkers who can also deep dive into the details, as well as proactive, eager, self-motivated qualities. You will be comfortable working across multiple data sets and be keen to explore how we can best support our Product colleagues to understand our products and their users' behaviours.

You may be working across any of our Product end user pillars (Sales, Cross Sell/Up Sell, Care) with a specific focus on mobile Apps to help solve one of our business problems. The My VM App is the key App here at VM which lets our customers self-serve to solve several issues. You will be working to track, analyse and improve these journeys to improve the customer experience.,

  • Relevant work experience in a Web/App analytical role, ideally within a tech company or consultancy

  • Advanced SQL skills essential

  • Data visualization experience, ideally using Looker/DataStudio or similar

  • Logical analytical problem solver with great attention to detail

  • Proactive self-starter who is curious about how to get the most from our data

  • Ability to confidently engage their peers and stakeholders

  • Strong communication, influencing and presentation skills

    Ideally, we'd also like:

  • Google BigQuery experience

  • Reasonable statistical literacy

  • Some experience in using R or Python for data analysis

  • Experience using GitHub and Jira in a collaborative environment