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Customer Service Executive

Job Description

Job Description

After an initial 3 week training period, this role offers flexible working including hybrid/remote options.

Duties include but are not limited to;

  • To ensure all incoming calls are answered promptly and dealt with to the best of ability.

  • Respond to and follow up any sales or customer care enquiries received.

  • To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.

  • Maximise up-sale opportunities by ensuring that clients are offered all upgrades and extras on every booking.

  • Assisting clients with all further customer care activities.

  • Attend any relevant training/educational visits provided by the company to develop knowledge and skills.

  • Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.

Candidate Description

Do you have a passion for travel? Are you looking for an exciting opportunity to grow with a business? Then this might be the role for you!

Application Description

To speak to a recruitment expert please contact Jodie Luke