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Customer Service Coordinator

Job Description

Job Description

  • To manage high volume incoming telephone and email communication on behalf of Dealerships & Brokers, showing initiative in resolving queries with a focus on quality of service and resolution.

  • Develop and maintain a comprehensive understanding of multiple business channels and business processes/systems ensuring customer requirements are responded to within specified service level.

  • Development and maintain a comprehensive knowledge of finance products.

  • Generate regular and accurate reporting when requested.

Candidate Description

  • Previous experience within a telephone-based customer service role

  • Excellent communication skills: written, verbal.

  • Excellent time management, planning, organisational skills

  • Self-motivated with the ability to prioritise client requests

  • Highly competent in Microsoft including MS Excel

Application Description

To speak to a recruitment expert please contact Emma Gregory

Employer Description

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.