To manage high volume incoming telephone and email communication on behalf of Dealerships & Brokers, showing initiative in resolving queries with a focus on quality of service and resolution.
Develop and maintain a comprehensive understanding of multiple business channels and business processes/systems ensuring customer requirements are responded to within specified service level.
Development and maintain a comprehensive knowledge of finance products.
Generate regular and accurate reporting when requested.
Previous experience within a telephone-based customer service role
Excellent communication skills: written, verbal.
Excellent time management, planning, organisational skills
Self-motivated with the ability to prioritise client requests
Highly competent in Microsoft including MS Excel
To speak to a recruitment expert please contact Emma Gregory
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.