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Customer Service Assistant

Job Description

Job Description

Our Customer Service Assistants, will provide a First-class service to our passengers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.

You will receive an ID Badge, that will enable you to travel on-board the clients lines free of charge, to and from shift. Your ID Badge and free travel ensures that you can travel around the network and work at multiple stations within the Region, this has a positive aspect as it will open you up to more shift opportunities,

  • Effectively operate the gates ensuring the safety of all who pass through them.

  • Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

  • Report any incidents and undertake measures to ensure the safety of the station.

  • Undertake ticket checks and pass any irregularities to Revenue Protection.

  • Wear uniform and I.D badge when working on shift and travelling to and from that shift

Candidate Description

  • Good written and verbal English

  • Clear DBS checks

  • Adhere to Adecco Rail Drug and Alcohol policy

  • Well-presented and willing to adhere to Adecco Rail uniform standards

Application Description

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Vicki Girling