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Customer Service Agent

Job Description

Job Title; Customer Service Advisor

Duration; 3 months ongoing

Job Type; Temporary Contract

Location: Office Based in Manchester City Centre

Pay Rate; £10.19 per hour PAYE

**DBS and Credit Check (Basic level) is required for this role

Working Hours:

You will be required to work on a rotational basis of 37.5 hours per week with shift patterns varying between the hours of 8.00am- 10.00pm.

Your first week will be training Monday - Friday 9am - 5pm, following this you will be aligned to a shift pattern for the week: 1 in 4 shifts will be late shift (2pm - 10pm)

Other Shift Patterns are; 8am -4pm, 9am -5pm, 11am -7pm, 2pm -10pm

Weekend Working is required, Every Saturday & Sunday during busy periods with pre-arranged lieu days in the week. During quieter periods candidates will be expected to work 2 in 4 weekends * (Please note this is dependent on workload and cannot be guaranteed)

Role Overview

My Client, Coop Group in Manchester are recruiting Customer Services Advisors to join their offices

in central Manchester.

The role involves providing customer support across Coop's Funeralcare & Ecommerce/Food departments.

Full training will be provided however, you will need a good understanding of IT systems and previous experience in a contact centre/customer facing role is essential.

You will be working in a state-of-the-art office based 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. The office has a fully equipped gym and 2 restaurants and coffeehouses in addition to an onsite shop and post office.


  • Providing a first call resolution to client queries over the phone and via email
  • Answering calls to make initial arrangements to bring deceased into our care
  • Administration duties


  • Excellent customer service skills
  • Good IT skills with knowledge of using Excel, Microsoft Office 365
  • Previous experience of working in a contact centre environment or customer facing role
  • Confident telephone manner

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

Company information:

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Ncoates

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.