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Customer Service Advisor | S1 | Homes | Hartlepool

Job Description

Job Description

  • Helping customers each day by answering inbound calls from customers, brokers, solicitors and 3rd parties

  • Assisting customers with day-to-day transactions and enquiries

  • Helping to keep our customers and the bank safe

  • Solving problems and escalating issues when necessary

  • Updating customer records, This role is based remotely and will require you to be within a reasonable travelling distance from our Teesside office as our contract requires flexibility to attend the site for the initial training period/ meetings.

Candidate Description

  • Excellent communication and customer service skills (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)

  • Strong computer and numeracy skills with the ability to navigate around multiple systems at pace

    It would also be nice for you to have.

  • Resilience and problem-solving skills

  • A structured approach to work and well organised

  • Excellent attention to detail to ensure quality standards are maintained

  • Flexible, approachable and works well under pressure

Employer Description

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What our People Say

"What's not in doubt is that you'll have plenty of support. Life in Mortgage and Loans can be busy and challenging, so we know how important it is we all help and support each other in our close-knit teams. We take each other seriously too. If you have an idea about how we can improve things, we want to hear it. You're the eyes and ears of our business after all."