Customer Service Advisor

Acting as the first point of contact to both internal and external customers
Managing incoming telephone calls/queries to client SLA standards
Managing outgoing telephone calls/queries where necessary
Managing customer e-mails to both SLA and Quality standards.
Logging incoming calls and emails into incident ticketing tool
Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators
Maintain detailed and accurate records of actions taken to support the incidents resolution
Maintain clear communication lines in line with company guidelines
Identify major incidents and escalate where required
Monitor all outstanding tickets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Shane Cole