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Customer Service Advisor

Job Description

Job Description

  • Acting as the first point of contact to both internal and external customers

  • Managing incoming telephone calls/queries to client SLA standards

  • Managing outgoing telephone calls/queries where necessary

  • Managing customer e-mails to both SLA and Quality standards.

  • Logging incoming calls and emails into incident ticketing tool

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Application Description

To speak to a recruitment expert please contact Shane Cole