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Customer Service Advisor - 119 Vaccine Line

Job Description

Job Description

Customer Service Advisor

There is real flexibility in hours of work/shift patterns - You will follow a shift pattern given to you in advance!

Operational Hours: Mon to Sun - 08:00am - 20:00pm

37.5 hours per week - Potential overtime opportunities!

You will need your own laptop or desk top computer complete with windows 10 or above and Microsoft teams. The client software will not work on a MAC, Chromebook, Notebook, tablet, iphone or mobile device.

What you will be doing:

  • Understanding customers' requirements and providing excellent customer service to a diverse range of customers and employers.

  • Dealing with customers through a mixture of inbound and outbound calls, resolving queries "Right First Time" in a prompt, friendly and professional manner

  • Ensuring customer needs are at the heart of your interactions and that queries are positively resolved

  • Building instant rapport with customers to gain a better understanding of their needs

  • Dealing with customer enquiries via electronic means.

  • Capture, maintain and ensure quality and safety of customer data

  • Identifying, highlighting, and escalating any service-related issues, incidents, or trends

  • Delivering and maintaining both individual and team targets

Candidate Description

Do you have a passion for excellent customer service and enjoy helping people? Do you have experience in working in a fast-paced customer service environment? Do you enjoy great job satisfaction ensuring customer needs are at the heart of your interactions and that queries are positively resolved?,

  • You will have some previous experience of working in a fast-paced customer service environment

  • You will have an energetic, can- do-attitude

  • Able to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets

  • A naturally proactive, confident and self-motivated individual

  • You will possess excellent time management and organisational skills

  • A real passion for delivering first class customer service

  • Excellent verbal and written communication skills

  • Good communication, interpersonal and problem-solving skills

  • IT Savvy with good MS Office and keyboard skills

  • DBS Clearance

Application Description

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Sophie Standish

Employer Description

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.