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Customer Service Adviser | S1 | Fraud Payments | Glasgow

Job Description

Job Description

As a Fraud Payments colleague, you will be the first point of telephone contact for our customers, this will involve a lot more than just answering questions.

We're passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That's why we've built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

The difference you will make.

  • Championing customer service, reporting Non-Plastic Fraud and Card Fraud.

  • Ensuring we do the right thing for our customers and tenacious in putting things right when things do go wrong, dealing Fraud, Scam and payment queries, helping customers and providing a service that is second to none.

  • Supporting with High Value and High-Risk transactions.

  • Building natural rapport and ability to engage in a way that makes our customers feel valued.

  • Resolving payment queries, following a common-sense approach, profiling in relation to Fraud and having great Scam Conversations.

  • Sharing best practice with our colleagues.

Candidate Description

  • Exceptional listening and communication skills with the ability to show empathy in a customer situation

  • Experience of working within a customer services role, previous telephony experience not essential

    It would also be nice for you to have.

  • First class product knowledge and understanding of internal processes and procedures, good computing, and numeracy skills

  • Strong teamwork with a high level of motivation