Santander is all about providing our customers with an experience that's second to none. In this role, you'll be predominantly working from home supporting our customers over the telephone, but will also be part of a branch community. We'll invest in you to be the best that you can be, so you can do just that.
You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.
Along with representing Santander to our customers, you'll have a voice within the organisation too. As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we're all ears.
The difference you will make.
Helping customers each day by answering inbound calls to our contact centre
Assisting customers with day-to-day transactions and enquiries
Helping to keep our customers and the bank safe
Solving problems and escalating issues when necessary
Updating customer records
Excellent communication skills, with the ability to tailor conversations to customers
Ability to help as many customers as you can each day along with making each customer feel valued
It would also be nice for you to have.
Ability to follow process but also think on your feet
Understand and anticipate customer needs
Problem solving skills (real solutions, not just short-term fixes)
Desire to proactively develop your skills and apply your knowledge to be the best you can be, Banking Products (Working Knowledge), Customer/Market Focus (Working Knowledge), Customer Interaction (Working Knowledge), Effective Communications (Extensive Experience), Internet Banking (Working Knowledge), Platform Functions (Working Knowledge), Problem Solving (Working Knowledge), Prospecting (Working Knowledge), Retail Banking Services (Working Knowledge), Service Excellence (Working Knowledge)
At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.