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Customer service Administrator

Job Description

Job Description

The position is the first point of contact for external communications with the company. The Customer Service Administrator is required to act in a courteous, receptive, and professional manner to progress and take ownership of customer orders and enquiries from receipt through to completion via phone or email.

The individual will be expected to gain knowledge of both UK and Export order market to support with enquiries and order processing.

To support the external sales teams for both Distribution and OE side of the business.

95% of all inbound orders received are entered same day.

Ensure all customer interaction is recorded on the CRM system.

Orders to be acknowledged on same working day with a confirmed delivery date.

All enquiries to receive same day response and performed in a professional manner either written or verbal.

The hours of work are 37.50 hours per week on a rota of Monday to Thursday 8.00am to 4.00pm and Friday 8.45am to 4.45pm. Monday to Thursday 8.15am to 5.00pm, Friday, 8.15am to 12.45pm with a daily unpaid lunch break of 30 minutes.

Pay Rate £11.28 p/h

Application Description

To speak to a recruitment expert please contact Makylea Savage