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Customer Network Management Centre (CNMC) Engineer

Job Description

Job Description

The Customer Network Management Centre (CNMC) Engineer is responsible for monitoring Network and customer management systems to identify outages and service affecting issues, ensuring resolver agencies are driven to restore incidents within SLA and in line with customer expectations. Ultimately, it's all about making sure the network can deliver the fastest broadband speeds in the UK, while coping with an ever-growing demand for connectivity.

If you want to get stuck into a role where you can use your data analysis skills to highlight issues and work proactively to resolve them, this could be a great opportunity for you! We will set you up for success by providing an extensive 4-week training programme when you join, before you work alongside your team who are all super supportive in a relaxed working environment. There will also be ample opportunities for career progression along the way!

This role is on an 8-week shift rotation spread across days, evenings and weekends. You'll, of course, receive a shift allowance to compensate this. We operate agile working, with Tuesday and Thursdays in our Knowsley office, and the rest flexibly from home.

Candidate Description

In order to be considered, you must have the following experience;

  • Previous experience in an IT/Network role or similar.

  • Understanding of the telecoms industry.

  • Demonstrable ability to clearly articulate solutions to the customer and escalate as required.

The other stuff we're looking for

We'd also love you to bring;

  • Understanding or knowledge of IP, HFC, Transmission, enhanced TV and interactive systems preferable.

  • Broad knowledge of internet/broadband technologies and products to be able to diagnose issues and trends in incoming call patterns.

Employer Description

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.