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Customer Marketing Manager, Inform

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Job Description

Job Description

We have an opportunity for a Customer Marketing Campaign Manager to join our team on a 6 month contract! You will support the delivery and execution of best in class customer marketing communications that deepen our relationships with our customers and ultimately drive customer engagement, loyalty, increase NPS, and reduce churn.

You'll ensure new ways of communicating with our customers are produced on time, to budget, are measured and increase response and brand affinity.

Candidate Description

In order to be considered, you must have the following experience;

  • Ability to deliver plans and projects to an extremely high standard

  • Attention to detail to ensure projects are 100% correct every time

  • Ability to manage numerous stakeholders

  • Tenacious and drive to deliver projects to customers

  • Thinking on behalf of the customers to understand the impact of the work

The other stuff we're looking for

We'd also love you to bring;

  • Keen understanding of data driven customer insight and how it impacts on communications

  • A real functional understanding of a customer lifecycle and managing one

  • Good numerical skills and commercial understanding

  • Experience within a relevant field (preferable)

  • Experience within a customer marketing function within the Fixed or Mobile industry

  • Understanding of customer segmentation, targeting and how to work with large data sets

  • A good understanding of the marketing channels used in customer marketing (Email, SMS, DM, Apps, Digital)

Employer Description

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.