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Customer Experience Consultant | S1 | Everyday Banking | A&L Larne

Job Description

Job Description

Life in our branches is busy, fast-moving, challenging but always rewarding. You'll be at the heart of the action - acting as the friendly face and voice of Santander.

Just as no two customers are the same, no two days will be either. Whether you're helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, you'll play a vital role in their life plans. You'll also have a great team around you - and what could be more rewarding than that?

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

The difference you'll make.

  • Listening to, understanding and anticipating customers financial needs

  • Presenting options and solutions across a range of products and services with a primary focus on digital first

  • Answering customer calls into our contact centre

  • Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs

  • Helping us be a bank that's simple for colleagues and customers to deal with

Candidate Description

  • Proven ability to deliver an outstanding consultative customer experience having explored a customer's needs

  • Excellent listening, numeracy skills and communication skills, both face to face and over the phone

    It would also be nice for you to have.

  • A real desire to go above-and-beyond for customers

  • Effective team working skills with a flexible, can-do approach to work

  • Openness to a broad range of activities, even if outside of standard expectations

  • Ability to grow, adapt and change accommodating business needs and priorities

Application Description

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Employer Description

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.