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Customer Experience Advisor | S1 | Everyday Banking | Willerby

Job Description

Job Description

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you'll make.

  • Acting as the first point of contact for customers in branch or over the phone

  • Assisting with day-to-day transactions, queries and servicing

  • Answering customer calls into our contact centre

  • Building relationships and finding solutions

  • Developing your knowledge of services and products to help our customers

  • Identifying new ways to improve the customer experience

Candidate Description

  • Proven ability to deliver outstanding customer service either from a face to face or a telephony background

  • The ability to communicate effectively with customers to truly understand their needs

    It would also be nice for you to have.

  • A real desire to go above-and-beyond for customers

  • Effective team working skills with a flexible, can-do approach to work

  • Openness to a broad range of activities even if outside of standard expectations

  • Ability to grow, adapt and change accommodating business needs and priorities

    What else you need to know.

    We know that flexibility is important to our customers and colleagues, that's why we're offering our Customer Experience Adviser roles in a variety of work locations and shift patterns.

    If successful, our Branch role will be based within one of our Branch locations in your area. Wherever possible, if successful you will be offered a role at the Branch within the closest distance of your home address. You may also be required at times to work from home.

    In addition to our Branch based Customer Experience Adviser roles, we also have opportunities based across your local area for telephony-based Customer Service positions. These would be hybrid roles and would require the flexibility to predominantly work from home, with occasional travel to your nearest Santander branch or Santander contact centre location.

    In a full-time Branch based role, you'll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

    We also want to hear from people that want to work part-time hours. You would need to work a minimum of 21hrs per week, please notify us during the application process what hours you can work e.g., school hours, weekends and a couple of days a week and we will try a find a role for you!

Application Description

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.