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Customer Account Handler

Job Description

Job Description

  • Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and quantities.

  • Liaise with customers to confirm orders and keep them informed of progress as appropriate. Provide a link with other departments where necessary regarding proof of delivery and quality concerns expressed by the customer.

  • Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately

  • Proactively inform customers of order / shipment discrepancies.

  • Ensure any customer impacting issues are escalated in a timely and effective way.

  • Build and maintain effective working relationships with key customers to constantly improve information flow.

  • Maintain accurate and up to date customer profiles.

  • Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

  • Promote a co-ordinated approach within the Order Management team and provide cover for other team members in their absence.

  • Any other duties that can be allocated by Manager

  • Keep up to date with Customer Specific Requirements (CSR) In Line with the Skills Matrix

    General and Task Management

  • Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and quantities.

  • Liaise with customers to confirm orders and keep them informed of progress as appropriate. Provide a link with other departments where necessary regarding proof of delivery and quality concerns expressed by the customer.

  • Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately

  • Proactively inform customers of order / shipment discrepancies.

  • Ensure any customer impacting issues are escalated in a timely and effective way.

  • Build and maintain effective working relationships with key customers to constantly improve information flow.

  • Maintain accurate and up to date customer profiles.

  • Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

  • Promote a co-ordinated approach within the Order Management team and provide cover for other team members in their absence.

  • Any other duties that can be allocated by Manager

  • Keep up to date with Customer Specific Requirements (CSR) In Line with the Skills Matrix

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Application Description

To speak to a recruitment expert please contact Cody Stevens