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Contracts Coordinator

Job Description

Job Description

Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers Production team, Transport team, Credit control, Quality team , Complaints team

Key Figures

  • Barmarks statistics

  • Complaints submitted into database

  • Complaints closed

  • Credit notes against complaints

  • Transport utilisation (tonnes/load)

  • Transport recoveries against extra costs

  • Sundry items and small load charges (£)

  • Added values sales (£)

    Accountabilities

    Liaise with customers to establish contract requirements

  • Establish with the Contracts Manager customer requirements at inception of the contract

  • Make contact with sites/customers to establish key relationships

  • Engage with the sites/customers/Contracts Manager to obtain forecasts

  • Visit customer sites where necessary to understand requirements

  • Respond to customer queries via phone and email

  • Capture and record customer requirements in appropriate documentation for internal communication Coordinate with Production to deliver contract requirements

  • Obtain customer schedules

  • Ensure that schedules are supplied into automatic scheduling repository efficiently

  • Oversee the customer delivery schedule through scheduling system

  • Liaise with production over scheduling to ensure commitments to customers are met

    Resolve problems and customer complaints

  • Identify potential complaints from customers as the contract progresses

  • Take appropriate action to avoid a customer complaint

  • Respond to customer complaints that arise

  • Log customer complaints in CRM system

  • Respond to feedback received from the CRM system

  • Analyse and take action or escalate when common complaint trends are identified

    Generate additional sales and leads

  • Identify opportunities for upselling and generating leads for additional products

  • Refer to specialists to progress leads for additional sales

  • Schedule additional product requirements

    Administration of contract

  • Maintain databases

  • Generate Credit Notes

  • Keep records up to date

    Miscellaneous or ad hoc business requirements

  • Manage specific projects or undertake specific project activity as determined by the business or line manager

  • Travel to specific locations in order to undertake role requirements as required

  • Represent your function or business at meetings or events as required

  • Undertake any reasonable request in order to support the needs of the business

    Technical Competencies Excel Word Powerpoint CRM SAP Success Factors Outlook

Application Description

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Employer Description

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.