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Contracts Coordinator

Job Description

Job Description

Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers Production team, Transport team, Credit control, Quality team , Complaints team

Key Figures

  • Barmarks statistics

  • Complaints submitted into database

  • Complaints closed

  • Credit notes against complaints

  • Transport utilisation (tonnes/load)

  • Transport recoveries against extra costs

  • Sundry items and small load charges (£)

  • Added values sales (£)


    Liaise with customers to establish contract requirements

  • Establish with the Contracts Manager customer requirements at inception of the contract

  • Make contact with sites/customers to establish key relationships

  • Engage with the sites/customers/Contracts Manager to obtain forecasts

  • Visit customer sites where necessary to understand requirements

  • Respond to customer queries via phone and email

  • Capture and record customer requirements in appropriate documentation for internal communication Coordinate with Production to deliver contract requirements

  • Obtain customer schedules

  • Ensure that schedules are supplied into automatic scheduling repository efficiently

  • Oversee the customer delivery schedule through scheduling system

  • Liaise with production over scheduling to ensure commitments to customers are met

    Resolve problems and customer complaints

  • Identify potential complaints from customers as the contract progresses

  • Take appropriate action to avoid a customer complaint

  • Respond to customer complaints that arise

  • Log customer complaints in CRM system

  • Respond to feedback received from the CRM system

  • Analyse and take action or escalate when common complaint trends are identified

    Generate additional sales and leads

  • Identify opportunities for upselling and generating leads for additional products

  • Refer to specialists to progress leads for additional sales

  • Schedule additional product requirements

    Administration of contract

  • Maintain databases

  • Generate Credit Notes

  • Keep records up to date

    Miscellaneous or ad hoc business requirements

  • Manage specific projects or undertake specific project activity as determined by the business or line manager

  • Travel to specific locations in order to undertake role requirements as required

  • Represent your function or business at meetings or events as required

  • Undertake any reasonable request in order to support the needs of the business

    Technical Competencies Excel Word Powerpoint CRM SAP Success Factors Outlook

Application Description

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Employer Description

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.