As a Configuration Management Analyst you'll focus on ensuring all details for configuration items are accurate and complete in the Configuration Management Database (CMDB).
You'll be following the prescribed lifecycle process and procedures to ensure the registration, maintenance, and control of the CMDB, and ensure the integrity and accuracy of the data within.
The difference you'll make.
Ensuring high levels of data integrity and accuracy are maintained in the ServiceNow CMDB
Controlling the CI update process ensuring that CI changes are reflected in a timely fashion
Maintaining CI relationships in the CMDB as per the Configuration data model
Developing metrics of CI management performance
Creating and maintain reports, management information, and process documentation
Assisting in audits of the CMDB and proactively seek out data anomalies to resolution
As part of the CMDB Team, you will help ensure that high levels of data integrity and accuracy are always maintained. This data is used to drive value and influence strategic decisions throughout the business and IT community, so attention to detail is critical in this role.,
Experience in Configuration Management in a ServiceNow environment and of working to an ITIL Framework
Expert data analysis skills and use of data analysis toolsets especially in auditing and maintaining the integrity of the CMDB
Experience in developing automations via python or other scripting tools
Solid understanding of technology stacks typically used in large organisations
Excellent communication skills and evidence of being an effective team player
Ability to build working relationships with key stakeholders around the Bank including teams in Infrastructure, Cloud Engineering, Virtualisation, Enterprise Architecture and IT Security
It would also be nice for you to have.
Experience in working with Cloud environments
Experience of working in a Banking environment
Experience of working with datasets from other tools: Flexera, SCCM, BigFix, Casper
Experience with a wide set of data manipulation or BI tools and IT Asset Management, Accuracy and Attention to Detail (Working Knowledge), Communicating Complex Concepts (Working Knowledge), Conceptual Thinking (Working Knowledge), Flexibility and Adaptability (Working Knowledge), Inspiring and executing transformation (Working Knowledge), IT Incident Management (Working Knowledge), Managing Multiple Priorities (Working Knowledge), Service Excellence (Working Knowledge), Software Problem Management (Working Knowledge)