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Community & Resolution Co-ordinator

Job Description

Job Description

As the Community & Resolution Co-ordinator at Virgin Media o2, it'll be your job to manage the successful delivery and resolution of critical issues and customer complaints.

Your role is essential to the business, as you'll be collaborating closely with senior internal partners to provide first class service to our customers, as well as supporting the Front Line CCSO, Build, CLO & areas to ensure effective mentoring and development of internal teams.

We're looking for someone that'll identify improvements and opportunities that could be made to expand and grow our network.

Candidate Description

The successful candidate will have a willingness to learn and grow in the role and business.

If your preferred location isn't listed, but you feel this role could be right for you, please connect with the recruiter to discuss in more detail.

The must haves

In order to be considered, you'll have the following experience;

  • A proven background in customer service

  • Demonstrable experience and knowledge of the Microsoft Office suite (Excel, Outlook etc)

  • Examples of how you'd manage relationships with your stakeholder groups

The other stuff we're looking for

We'd also love you to bring;

  • A history of resolving issues and or complaints

  • Evidence of working with details with a keen eye for spotting trends/mistakes

Application Description

Thanks for your patience in the meantime and if you do have burning questions, you can drop Georgie a note on Georgie.o'hanlon@virginmedia.co.uk.