You will be providing a high quality support to our brokers
You will be supporting the delivery of the E-trade new Business and Existing Business
Taking ownership of business issues and fully utilise PUA licence within underwriting guidelines to meet required profit targets
Meeting and exceeding broker service levels and expectations.
Build relationships with key brokers to support business goals
Develop effective working relationships with Trading Region and Underwriting Centre colleagues to support delivery of E-Trade objectives
Effective usage and timely updates of Tools and Systems, accurate completion of all systems relevant to your role
Improving your own contribution through active self-development
To work as part of a team creating a one team approach, identifying, sharing and implementing knowledge and best practice in line with NIG values and strategy
Work hours:35 hrs/week
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
Do you have a background in insurance and a real passion for delivering phenomenal customer service? If you have below skill and qualities we would love to hear from you!
Strong communication skills
Good attention to detail
Customer service experience
Commercial insurance experience would be preferable
Previous underwriting experience would be beneficial but is not essential
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.