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Co-ordination & Referral Officer

Job Description

Job Description

To work effectively to ensure that reports concerning those at risk from Adult, Child and Domestic Abuse are efficiently and effectively handled. To conduct appropriate risk assessments and provide referrals and other measures aimed at reducing risk. To advise officers on multi agency safeguarding arrangements and procedures and to contribute to these arrangements as appropriate

Core Responsibilities/ Accountabilities Operational:

  • Proactively contribute to the communication of information within the team, raising issues and notifying the team of successes in your area of expertise.

  • Proactively engage with the Performance Development Review (PDR) process by contributing to the setting of objectives, and giving consideration to your development needs and career prospects.

  • Be responsible for covering the roles of others within your unit in their event of absence, ensuring continuity of work as directed by your line manager.

  • Responsible for observing and adhering to the Force Health and Safety policy to ensure the well-being of yourself and your colleagues.

    Technical:

  • Undertake administrative activities including the preparation and processing of all necessary correspondence/documentation relating to activities undertaken by the unit.

  • Assist your line manager in the ongoing development of efficient and effective administrative processes relative to the unit making recommendations for changes as appropriate.

  • Review and assess police incidents relating to safeguarding and other risk issues.

  • Liaise with partner agencies to include discussions at multi-agency strategy meetings in relation to persons at risk.

  • Share/collate information in relation to persons at risk with/from partners in order to reduce that risk.

  • Use own judgement to make decisions and record those decisions on a case-by-case basis.

  • Monitor and evaluate ongoing safeguarding investigations.

  • Take action to identify individuals most at risk and alert partner agencies and internal partners about those risks.

  • Liaise with internal partners across the organisation to ensure appropriate police actions are taken in response to emerging issues.

  • Ensure correspondence and enquiries are dealt with as appropriate and within set time-scales, responding in a timely manner to all ad hoc queries and requests for information.

  • Undertake the timely amendment of data and records as necessary.

  • Run diaries, arrange and plan appointments and meetings as directed by your line manager for activities relative to your unit ensuring quality of service to customers at all times

    General:

  • Actively promote equality of opportunity, work towards eliminating discrimination and promote good relations between all groups of people.

  • Ensure security of all confidential and computer produced documents according to Force Policy and the Data Protection Act.

  • Undertake such other duties commensurate with the post as may be required for the safe and effective performance of the job.

  • Be flexible in terms of working location and be prepared to work at other locations within the Force area, undertaking a similar role.

  • This role description should develop along with the changing demands of policing reflected in Force Objectives and priorities.

  • To ensure the comprehensive and accurate recording of information on computer systems.

  • To conduct comprehensive searches of police systems, including liaison with other police forces and agencies to produce accurate and timely reports in respect of vulnerable people.

  • To provide support and assistance for officers in dealing with crimes and incidents committed against vulnerable people. To assist in multi-agency information sharing processes

  • To assist in analytical processes designed to help identify people at risk.

    Examples:

  • Actively promote equality of opportunity, work towards eliminating discrimination and promote good relations between all groups of people.

  • Undertake such other duties commensurate with the post as may be required for the safe and effective performance of the job.

  • This role description should develop along with the changing demands of policing reflected in Force Objectives and priorities

  • Be flexible in terms of working location and be prepared to work at other locations within the Force area, undertaking a similar role

Candidate Description

  • A-level grade C or above in English Language or equivalent or work experience using English to above standard.

  • To have previous work experience in a post covering a broad range of office management duties

  • Have experience of managing and recording of information on the telephone and inputting onto IT systems

  • Have experience of interrogating force IT systems Demonstrate experience of working in a confidential and/or sensitive environment

  • Communicate confidently and effectively at all levels, using written and verbal communication skills

  • Demonstrate experience of working in a busy environment with the ability to multi-task

    Desirable Criteria

  • To have experience of collating and analysing information and preparing reports.

  • Experience of liaising with multi-agency partners

  • To have a basic knowledge of Referral Desk procedures risk assessment

  • To have a working knowledge of police intelligence systems, Genie, CIS, Niche etc

Application Description

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To speak to a recruitment expert please contact Lynette crisp

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