As our Fraud Operations team continues to expand to protect our customers and communities, we're now seeking a Fraud Operations Claim Support to join us.
You'll be an important member of the team - it'll be down to you to support our fraud teams and help to keep the bank and our customers safe from illegal activity.
If this sounds like the type of role that you'd enjoy, we'd like to hear from you.
The difference you'll make.
Supporting the Fraud team with various tasks to maximise efficiencies and help reduce fraud/customer losses
Calculating charges and interest
Providing excellent customer service to internal and external customers
Enabling team members to protect the bank, our customers and our Shareholders against Financial Crime
Carrying out support functions (such as securing/recovering funds, loading cases, closing accounts and mailboxes)
Providing suggestions to improve the customer experience, This role is currently office based/Home based, so you will be required to attend site 2-3 days per month, therefore candidates are required to live within commutable distance of our offices in Bootle.
Good knowledge of Risk Management , with excellent attention to detail
Demonstrable data analysis skills, with good knowledge of IT systems and Microsoft packages
It would also be nice for you to have.
Proven experience of Partenon
Knowledge of fighting fraud and financial crime
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at firstname.lastname@example.org or call 0870 414 9080.