To co-ordinate and manage the delivery of Business customer orders from the point of sale to the successful installation. To work with all relevant technical departments to handle the delivery of complex solutions and multi-site projects against agreed SLA s,
Responsible for ensuring that our customers receive an exceptional service throughout the delivery of their project, maintaining regular contact and providing timely updates throughout the delivery cycle.
Identifies risks and takes ownership for resolving issues that impact on the customer order, facilitating between departments to resolve problems, to find mutually acceptable solutions for the customer and the business.
Delivers against Provisioning KPI s and influences and negotiates with other support departments to ensure they also deliver to agreed SLA s.
Report on any failures, and feedback to relevant parties as well as conducting root cause analysis and quality checks.
Accurate and timely entry of customer orders onto the relevant Provisioning systems, and monitors progress throughout delivery cycle, highlights any issues and proactively identifies solutions to deliver within agreed timescales.
In order to be considered, you must have the following experience
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