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Carrier Coordinator

Job Description

Job Description

To co-ordinate and manage the delivery of Business customer orders from the point of sale to the successful installation. To work with all relevant technical departments to handle the delivery of complex solutions and multi-site projects against agreed SLA s,

  • Responsible for ensuring that our customers receive an exceptional service throughout the delivery of their project, maintaining regular contact and providing timely updates throughout the delivery cycle.

  • Identifies risks and takes ownership for resolving issues that impact on the customer order, facilitating between departments to resolve problems, to find mutually acceptable solutions for the customer and the business.

  • Delivers against Provisioning KPI s and influences and negotiates with other support departments to ensure they also deliver to agreed SLA s.

  • Report on any failures, and feedback to relevant parties as well as conducting root cause analysis and quality checks.

  • Accurate and timely entry of customer orders onto the relevant Provisioning systems, and monitors progress throughout delivery cycle, highlights any issues and proactively identifies solutions to deliver within agreed timescales.

Candidate Description

In order to be considered, you must have the following experience

Employer Description

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.