The Co-ordinator will be responsible for the appropriate management and coordination of the care delivery team to ensure provision of commissioned services to the people we support and be the first point of contact for day to day operational requirements of care team and the people we support.,
Complete and maintain monthly schedules for your care packages in line with deadlines. Ensure your care team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate carer as soon as possible.
Monitor and maintain the electronic call monitoring system with incoming and outgoing times
System maintenance related to schedules and care packages ensuring hours and shift patters are correct at all times and any ended packages have been removed from the system
Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.
Involvement in relevant meetings related to the care of the people we support, these may involve, families, other professionals or the funders
Co-ordinate the production, collection and distribution of MAR charts for your care packages, making full use of pharmacy MAR charts where possible.
Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy
To ensure management of employees sickness and absence as per company policies, including carrying out return to work interviews when relevant.
General line management of your care delivery team, including managing availability or contractual changes, annual leave requests, other relevant HR issues and ensuring leavers are processed in line with company procedure.
Provide operational support in relation to complaints, staff grievances and disciplinary issues.
Participate in the on call service on a rota basis.
Fill gaps in care rotas in emergency situations where you have the necessary skills and experience
Support the Recruiter by:
Actively participating in monthly recruitment meetings to establish exact recruitment requirements
Interviewing new care staff
Monitoring compliance status of care delivery team and requesting appropriate documentation or training courses in a timely manner