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Cafe General Manager

Job Description

Job Description

In our Cafes, it's all about creating a rewarding work environment by given the opportunity to make a difference in someone's day, every day. Being a General Manager in our Café will feel like running your own business with the backing of a big brand we all know and love.

Never a late night or long weekend, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.

If you're looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!

You will be responsible for

  • Driving all Cafe operations - remember this is your Cafe

  • Developing, inspiring & leading the best cafe team

  • Taking ownership of HR within your cafe including absence management and recruitment

  • Creating an environment with your team which balances serving the customer and having fun, you are not just a "manager" but an integral part of the team.

  • Being fully accountable for guest experience, finance, sales growth, legal compliance and team development, both FOH and BOH.

  • Hands on management of the Café

  • Focusing your energy on product availability, upselling & controlling costs

  • Striving to always do better for your guests.

  • Owning your profit and loss so you so you can take the necessary steps to improve your cafes' efficiency & profitability.

  • Promoting and marketing your Café - Entice Tesco Shoppers to be our guests. You have the traffic; you just need to convert them!

Candidate Description

  • To be 18 years of age or older.

  • In-depth knowledge of the hospitality industry.

  • Evidence of growing guest satisfaction

  • Positive attitude with a passion for customer service

  • Management experience within the hospitality industry.

  • Evidence of developing successful hospitality teams.

  • To be someone who thrives in a branded business, with set menus, food specs, etc.

  • The ability to coordinate multiple tasks in a fast-paced environment.

  • To be an excellent communicator and inspirational leader.

  • A consistent track record of managing finance in particular sales growth, labour costs, gross margin

  • Experience and passion for appraising, training, and developing team members.

Employer Description

With 315 Cafes across the country and counting, our teams work closely to make sure that customers experience is to the best standards and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!