Our Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiences to our customers, our communities and to our people., As a Barista Maestro you'll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers. In addition to this you will enjoy the following:
Act as a team leader by coaching and supporting the team to deliver unbeatable experiences, while ensuring all procedures are followed, taking the lead on shift
Deploy the team according to the trading pattern, ensuring right people in the right place to maximise sales
Train and accredit new Baristas, inspiring their new adventure with Costa
Manage the day to day operations of the store when required, being accountable in the absence of the Store Manager
Implement new marketing POS, and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunity
Deliver health & safety, cleanliness and drive understanding and importance of the COSTA Check
From the quality of an espresso to the maintenance of equipment, to monthly coffee excellence scores, you'll drive the highest of standards every time
Maintaining accurate stock levels and ensuring all on-site stock is well stored and persevered
You will have a passion for leading others and a desire to take on shared responsibility because as we know it's all about working as a team, and of course you will really love delivering amazing coffee:
Previous Team Leader experience in a fast-paced environment is an essential
A passion for coffee, customers and colleagues - because sharing your Latte art is a part of the day job
Constant desire to overachieve by turning knowledge into operational excellence
Ability to embrace challenges in a fast-paced, team-driven environment
Excellent interpersonal skills, and obsessive about customer service
Career driven with a willingness to learn and be bold, brave and action-orientated
Flexible approach and can-do attitude, as each day can offer exciting new challenges
Drive Thru, Chepstow Road, Gwent, GB-NWP, NP182LX, GBR, For any reasonable adjustments and general queries please contact firstname.lastname@example.org.
At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We're the No 1 coffee brand in the UK for the 12th year in a row. As a Barista Maestro you'll lead a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.
At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.