Back to Job Search

Assistive Technology Support Specialist

Job Description

Job Description

We have a fantastic opportunity for an Assistive Technology Support Specialist to join our Core Technology platforms operations team.

This role will see you supporting & onboarding our new and existing colleagues who need to use Assistive Technology as well as working closely and acting as the conduit between HR, line managers, occupational health and third parties to navigate users to be up and running as smoothly as possible.

In addition to providing reactive EUC & assistive technology technical support you'll need to be proactive and strategic in your approach to ensure that technology, documents and processes are maintained and issues avoided as much as possible.

This is a great opportunity for those with both EUC and Assistive Technology experience as it's the first time we've had a dedicated resource in this space, so there is plenty of opportunity to make your mark!

N.B FTC of 12m with the potential to go permanent depending on business requirements.

This role will be aligned either to our Leeds, Bristol or Bromley office, you'll be able to work remotely for the majority of the time but will need to visit our Bromley office for collaboration c.1x per month.

Who you'll be working with:

At DLG we are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. You'll join our wider 'Core Technology' department whose mission is to design, deliver and collaborate to enable foundational services.

What you'll be doing:

  • Provide day to day technical support for Assistive Technology users ranging between 1st and 2nd line support.

  • Act as technical support liaison for HR Services for any Assistive Technology related queries.

  • Work collaboratively with wider support teams where there is a dependency on products and services outside assistive technology that could influence the service and how it operates.

  • Champion Assistive Technology within Technology Services embedding it into core governance and process considerations.

  • Coordinate all Assistive Technology requirements from induction to completion e.g. packaging, licensing and deployment.

  • Highlight common themes and trends via incident management with root cause, with a view to eradicate re-occurrence through re-engineering or knowledge creation.

  • Regularly contribute to a continuous improvement forum

  • Ensure incidents are resolved within service tolerance levels and work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with and knowledge articles are maintained.

  • Manage and maintain Assistive Technology service requests as necessary.

    We want to make sure you are set for success, so here are some of the skills and experiences we're keen to see.

Candidate Description

  • Excellent customer centric communication, empathetic towards the needs of assistive technology users with strong interpersonal skills

  • Ability to communicate technical information in a clear and understandable way to non-technical stakeholders

  • Sense of ownership to follow tasks through to completion

  • Desktop & EUC experience and working knowledge of Microsoft Stack - office 365, teams etc.

  • Any experience with MAC or Azure virtual desktop would be useful but not essential

  • Experience with Assistive Technology

Employer Description

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

We've ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Please get in touch with the team to discuss.