As an Administrator your responsibilities will include;
To be the initial point of personal contact for patients accessing the Referral Support Service.
This includes discussing with patients by phone choice and care options available to them. This will involve receiving and providing multithreaded and sensitive information about health conditions such as sexual health issues and lifestyle changes. There could be resistance to the information or barriers to understanding.
The role will also involve liaising with alternative providers to discuss waiting times.
To undertake booking of patients into clinic appointments, services such as intermediate tier 2 services and hospital outpatient clinics and ensuring that choice and booking outcomes are satisfactorily completed to a high standard for all patients.
To deliver an effective and competent level of clerical administrative support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
To undertake bookings of patients into clinical appointments and other general administrative support.
The successful candidate will be able to communicate at all levels, have excellent organisational skill and be able to use their own initiative, possess the ability to organise and prioritise their own workload, whilst working to deadlines.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.