This role encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:
Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
Providing reports on progress and KPIs as required to members of management
Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
Identifying ways of developing processes and supporting colleagues in the implementation of improvements
Developing an understanding of CE's internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
Working collaboratively with colleagues within CEQ Delivery, across the organisation, and key external stakeholder to ensure the successful delivery of CEQ exams
These are exciting times for Cambridge English Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Administrator, who will thrive in this changing environment and is motivated by delivering excellent customer service, Our Administrator vacancy would be perfect for someone with experience of working collaboratively in a busy office environment, writing meaning documentation, and working under pressure to demanding deadlines. Ideally you will also have experience of working on large projects and systems development. Some of our other key requirements are, but not limited to:
Educated to GCSE level with a Grade C or higher in English and Maths (or equivalent), or have relevant business experience
A high standard of spoken and written English
Good written and verbal communication skills
Experience of providing a high level of customer service
Experience of following a set of documented processes and procedures
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge., We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Joining us is your opportunity to pursue potential by sharing your commitment and values with us. They key to our work is our colleagues whose desire to embrace change, collaborate and continuously focus on our customers needs keep us moving forward.
Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet., Cambridge University Printing House, Shaftesbury Road, Cambridge, Cambridgeshire, UK, CB2 8BS Loading… Open In Google Maps Loading… Enlarge Map Loading