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Administration Assistant

Job Description

Job Description

  • Responding to general customer enquiries

  • Assist/signpost/offer advice and support to customers in reception

  • Make appropriate support referrals to in house teams and external organisations

  • Assist with a range of processes and providing administrative support to enable efficient delivery of services and meet team objectives

  • Keep accurate records of all contact and actions regarding customers and other organisations

  • Coordinate prompt, efficient and customer focused responses to inquiries working with colleagues within the organisation

  • Provide advice to customers in a range of communication formats

  • Accurately input data and maintain up to date records using a range of management systems and records

  • Carry out appropriate checks on a range of applications from customers to check compliance with policy requirements

  • Support verification checks in relation to registration of applications

  • Record and coordinate responses to correspondence

  • Produce and maintain documents, records and spreadsheets and carry out data input, analysis, and search procedures.

  • Maintain spreadsheets and databases in relation to performance reporting and process monitoring

  • Use of a range of IT equipment including PCs, photocopiers, scanning equipment, franking machines in support of administration duties

  • Contact external agencies to obtain information and respond to enquiries

  • Support managers in the collection of performance information and other data and produce reports and statistical returns as required

  • Provide general clerical assistance such as filing, photocopying, processing mail, maintenance of records, statistical returns, management information, and appropriate diary management.

  • Prepare written correspondence as required, such as minutes, memos, letters and reports within customer service standards.

  • Be familiar and compliant with all relevant Health & Safety, Data Protection, Financial Regulations

Candidate Description

The ideal candidate will have experience working within an Administrative role, have excellent verbal and written communication skills and strong prioritisation and organisational skills

Application Description

To speak to a recruitment expert please contact Nicola Swallow

Employer Description

An outstanding opportunity has arisen for an enthusiastic, driven and professional Administrator to join a leading organisation based in Chesterfield who have a fantastic reputation and great company culture, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.