An exciting opportunity has arisen for an Account Manager to join a friendly, social and busy team. The successful candidate will be responsible for the execution and delivery of customer contracts, invoicing and service delivery to major Blue-Chip organisations.
As the main point of contact for your client's business enquiries, you will ensure they receive a high level of customer service and support.
Day to day:
To build and maintain strong working relationships with a key focus on customer experience within your portfolio of business customers, clearly understanding how their business works, what they need from us and how we can deliver for them
Work closely with other departments to ensure customers' bespoke requirements are firstly understood and then surpassed
End to end management of the invoicing process
Ensure invoices are delivered in a timely and effective manner
Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date
Support sales manager in retaining our customers, both through evidence of service delivery and customer experience
Continually identifying improvements to our service delivery, be it through changing customer requirements, process, system enhancements or staff training and development
The ideal candidate will be numerate and literate with excellent interpersonal and communication skills, both written and verbal. Day to day experience of excel is required.
Excellent communication skills both written and verbal.
Ability to communicate at all levels.
Experience in managing relationships
High level of accuracy / attention to detail
Working knowledge of Microsoft packages such as Excel
To speak to a recruitment expert please contact Louise Sales