An exciting opportunity has arisen for an Account Manager to join a friendly, social and busy team. The successful candidate will be responsible for looking after business client's needs, providing top-notch service delivery to major business organisations.
As the main point of contact for your client's business enquiries, you will ensure they receive a high level of customer service and support. The role includes ensuring your clients are provided with accurate invoices and reporting on a monthly basis in line with contractual requirements.
Day to day:
To build and maintain strong working relationships with a key focus on customer experience within your portfolio of business customers, clearly understanding how their business works, what they need from us and how we can deliver for them
Work closely with other departments to ensure customers' bespoke requirements are firstly understood and then surpassed
End to end management of the invoicing process
Ensure invoices are delivered in a timely and effective manner
Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date
Support sales manager in retaining our customers, both through evidence of service delivery and customer experience
Continually identifying improvements to our service delivery, be it through changing customer requirements, process, system enhancements or staff training and development, Location: Redhill based during induction and training period. - hybrid working after 3 months - Hybrid working will be 3 days in the office and 2 at home. Monday - Friday, 9am - 5pm.
You will have a wide range of benefits and opportunities for career development including:
Share Incentive Plan
Capital Increase Share Scheme
Gym membership - Fully subsidized corporate gym membership
25 days holiday
The ideal candidate will come from a customer service background and enjoy providing first class service. We are looking for a numerate and literate individual with excellent interpersonal and communication skills, both written and verbal. Day to day experience of excel is required.
Excellent communication skills both written and verbal.
Ability to communicate at all levels.
Experience in managing relationships
High level of accuracy / attention to detail
Working knowledge of Microsoft packages such as Excel
For more information, please apply or call Sophie Cload on 01737222536, To speak to a recruitment expert please contact Sophie Cload
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.