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2nd Line IT Support

Job Description

Job Description

  • Provide advice and guidance to customers as appropriate, ensuring all communications are courteous, professional, helpful and informative.

  • Assist with the transition and rollout of new systems/services, including - but not limited to - performing testing, device configuration/build, training/handover sessions, and service operations and monitoring.

  • Provide resilience for the Service Desk as and when required (e.g. at periods of high demand, evenings and weekends), ensuring that the regular Service Desk procedures and service standards are adhered to.

Candidate Description

  • Educated to level 4 in IT or relevant experience.

  • Experience of working in a customer service environment.

  • UK Driving Licence.

  • Good working knowledge of IT Systems and Technologies.

    This role is subject to a Police background check.

Application Description

To speak to a recruitment expert please contact Molly Noble

Employer Description

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.