Provide a high standard of customer care
Manage team of agents with their roles
Ensuring agents know their shift times
Reporting any issues or health and safety concerns to supervisor
Greeting, assisting and directing people attending the event
Ensure the safety of customers when entering and leaving the establishment
Respond to incidents and provide professional & empathetic support to customers and colleagues
Demonstrate excellent communication skills - face to face, radio and handsfree microphones
Display exceptional time keeping, appearance and be able to go the extra mile
Crowd Safety - Dealing with varied customer flow & behaviour and spotting potential risks, pinch points, trespass
Presenting at all times, a smart, alert and visible security presence at the event venue
Carrying out pre and post event safety checks ensuring compliance with safe working procedures
Reporting any security incidents or concerns and dealing with emergency situations
You will work alongside Station staff to ensure the safety of passengers at all times passing through the Station and by assisting those passengers with any concerns or issues they may have.
Shift patterns are varied dependant on what the event is. Upcoming events to include Football Matches, Cricket Matches.
You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. You must be flexible and available to work on a varied shift pattern which will include days, nights and weekends.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
To speak to a recruitment expert please contact Joel Womsley
Adecco UK are currently seeking committed and Safety conscious staff to work at various Stations across the Central and Metro Regions in London.
Are you searching for an employment agency that can offer you weekly competitive pay with a wide range of benefits?
If the answer is YES to the above, then look NO further we have the right opportunity for you!
Adecco are recruiting on behalf of a train operating company in the heart of London with the potential to support Hampton Court and Surbiton station. The main tasks of the role are dealing with customers within a station during a high profile event. Previous events that we have managed are Wimbledon Tennis, Hampton Court Flower Show, Vauxhall Cricket and various football games. You would be responsible for ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues. Full training is provided and fully paid., Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.