Job Description The purpose of our Facilities Technician is to support the Workplace Experience Manager in providing reactive and pre planned maintenance services. This will encompass building fabric, grounds maintenance, housekeeping, specific engineering services and on-site waste management. In accordance with laid down procedures and safe working practices. To act as a key customer contact supporting the Workplace Experience Manager and responsible for ensuring that the planned and reactive maintenance is delivered to the agreed standard across the building. In addition, to engage with customers on site in order to comply with our waste management policy. Key responsibilities are as follows: Delivery of the physical workplace experience in a single location with multiple customers. Delivering our service commitments, maintaining high standards of HSE and a secure workplace, control cost, drive service improvement activity and improve customer satisfaction. Building and sustaining effective relationships within the customer organisation. Work in line with CBRE Health & Safety policy, ensuring that safe systems of work are always adopted whilst creating a safe working environment for our customers and colleagues alike. Ensure compliance with all processes and procedures, statutory requirements, engineering standards. Provide a planned and reactive maintenance service as instructed, ensuring that operational standards, process and procedures are followed. Proactively update customers regarding the status of incomplete planned and reactive tasks. Provide general building fabric maintenance and repairs. Carry out grounds' maintenance works when required to ensure sites are kept in good order. This is to include, but not restricted to: o Litter picking. o Grass cutting and edge trimming. o Prune bushes, shrubs and hedges. o Clear fences, walls and gates of weeds, moss, algae and other inappropriate growth. o Clear roads, paths, car parks and other hard standing of weeds, moss, algae, debris and leaves. o Clear surface drains and gullies of obstruction and ensure they are fully effective. o Ensure the boundaries, roadways, parking areas and pathway road marking (including signage) are visible and no overhanging plants are present. Work with specialist colleagues within fabric, engineering, housekeeping and grounds maintenance to support building uplift and refit projects as identified and required. Report risk, loss or defect to the Workplace Experience Manager for corrective actions. Ensure Site Activity eLog books are completed in a timely and accurate manner and are maintained in accordance with procedures. The effective management of consumable stock, tools and equipment. Other relevant duties consistent with the general requirements of our technical services delivery as directed by the Workplace Experience Manager. Candidate Description Fully conversant with all relevant HSE requirements and their effective application. Diligent, with an eye for quality and attention to detail, acting with a sense of urgency to put things right for customers. The ability to constructively challenge established thinking and implement new practices or approaches for the benefit of customers and CBRE. Essential - Proven experience within a similar role and/or willingness and aptitude to learn new skills. Essential - A good standard of verbal and written communication skills. Essential - Appropriate knowledge of Health and Safety and environmental requirements related to delivery of the assigned tasks, including manual handling awareness, legionella awareness, PASMA, IPAF, asbestos awareness, roof working. Employer Description Southampton - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence, No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. SERVICE We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. EXCELLENCE We focus relentlessly on creating winning outcomes for our clients, employees and shareholders..
Job Description The role: Lead Engineer The purpose of our Lead Engineer is to support BT P&FS operational service delivery by ensuring that safe, compliant and effective technical performance is always achieved. This will be driven by effective leadership, guidance and support to our front-line colleagues ensuring timely completion of PPM, RMW and reactive works. Pivotal to this will be providing support in responding to operational incidents and customer issues. The role will support technical standards across the business to provide a working environment that enables people to be brilliant. Key responsibilities are as follows: Acting as a key focal point for technical, quality and safety across cluster of the business. Building and maintaining strong relationships and act as a conduit with both Technical and operational frontline communities. Auditing colleague performance by undertaking regular formal inspections to ensure quality of work and optimum performance is attained. Supporting workflow planning and contributing to the ongoing development of cost effective national maintenance strategies with feedback on workflow to Helpdesk to close the loop. Identify opportunities to enhance maintenance and repair operations to ensure that the most efficient solution is being provided without disruption to site operations and customers. Undertaking investigations and support PIR reports in relation to any operational incidents. Manage their own workflow queue and actively supporting / joining the call out Rota. Lead by example liaising closely with operational frontline teams to ensure an awareness of technical aspects and responsibilities of the team. Conducting regular audits focusing on colleague performance and driving continuous improvements and innovation. Support the recruitment, interview and selection process for new FM technical colleagues. Complete the technical induction of new colleagues and ensure the relevant training, safety briefings, tools, equipment and training is delivered before commencement of work. Liaise with the AFM and Technical Services team to ensure that all FM technical roles are supported by the relevant training matrix that clearly identifies qualifications and training required for each role. Ensure training records and certification with copies held on SharePoint are continuously updated and escalate as appropriate whenever a shortfall occurs. Trained 'Superuser' for mobile and app technology solutions and associated workflow procedures. Support technical colleagues with difficulties in use of Webtop phones. Monitor colleague work queues to ensure no job failures. Hold regular knowledge calls and team meetings to act as safety champion, share best practice, technical guidance, Safe systems of work (SSOW) and Toolbox talks and wider BT standards. Also carry out regular checks of uniforms, PPE, vehicles and van stock. Monitor supplier performance and ensure PPMs are completed within time and Risk assessments and method statements are completed and are fit for purpose. Undertake regular site inspections and safety walks as directed to ensure that all technical aspects and documentation are compliant and any asset deficiencies reported through the correct channels. Actively contribute to asset strategy, maintenance strategy and life cycle planning, ensuring that asset performance is optimized, risks are identified and escalated through to the FSM/TSM as required. Identify key areas of business risks and collate in the business risk register to enable mitigation and informed business decision to be made. Ensure that site services documentation, O&M manuals and drawings are available for operational teams, are stored appropriately and teams are made aware of their existence and location. Support BT Group internal, Service aspect and LRQA audits to ensure technical governance is in place and compliance is always maintained. Ensure that site logbooks are up to date and properly completed with copies of relevant documents held on SharePoint. Manage job queues for planned, remedial and reactive workflow and analyze business performance within the team and identifies the change initiatives required to deliver high performance, removing the potential for job failures. Act as first line response to technical issues, where appropriate liaises with operational colleagues throughout the incident to ensure full resolution. Provides reports after each incident to capture root cause and ensure that any wider business impact is communicated and acted upon. Provides regular updates and written reports to the Technical Support Manager as required. Play a leading part in specialist community groups, Electrical, Water, Combustion and Fgas as appropriate. Support the LCR / infrastructure referral process by engaging with technical colleagues and the LCR surveyor. Ensure that submissions properly completed with adequate justification and that measures are in place for any rejections received. Develop collaborative relationships with key framework suppliers to ensure delivery against contractual and commercial commitments. Check RA/MS, contractor safety procedures, review service reports, audit the works and support FSM in reviewing quotes to ensure best value for money is attained. Supports the BT Group energy program by regular liaison with the TSO Energy Team and other colleagues engaged in identifying and implementing energy saving measures. Supports HSE policy on safe systems of work by regularly monitoring POWRA, permit to work arrangements related to technical aspects of safe working including, but not limited to, working at height, electrical safety, confined spaces, pressure systems, mechanical services, combustion and Fgas systems. Monitors HSE performance of work activities under their control, and takes appropriate and timely action to control risks, escalate issues they cannot resolve and promote positive HSE behaviors to all stakeholders. Comply with business continuity plans and support the roles of First aider, BICs and Fire warden duties within clusters. Acts in accordance with Health & Safety, statutory requirements, industry standards and BT P&FS quality standards, processes and procedures. Candidate Description Essential - Experience in operating with Infrastructure, buildings and assets services. Must have more than 5 years' experience of technical operations. Essential - Served a recognized apprenticeship or equivalent and qualified to minimum C&G level 3 technical certificate or equivalent in electrical or mechanical engineering. PASMA Certificate IPAF Certificate A good communicator who can translate complex technical matters into understandable language to suit a variety of audiences. A proven track record in driving front line technical operations with the ability to implement and manage complex technical maintenance and repair operations. A thorough understanding of health and safety in the FM services environment and related permit to work processes. The ability to undertake M&E and fabric building surveys, appraisals of properties and produce high quality reports. Be able to demonstrate a clear understanding of how to support service delivery teams in delivering customer excellence. Good commercial awareness and understanding of financial cost books related to operational services. Strong organizational and communication skills with the ability to prioritize workloads. Ability to work under pressure and direct teams. Desirable (in addition to the above) Holder of IOSH (Institution of Occupational Safety and Health) Managing Safely or an equivalent Health and Safety certificate eg. NEBOSH Completion of Aspiring Manager programme and or 'Leadership the BT P&FS Way' development programme or willing to attain. Conversant with Microsoft Office suite; Word, Excel, Outlook and PowerPoint. PASMA - Tower Manager Certificate IPAF - level 3a or 3a+ certificate An experienced Technical lead who has a full understanding of FM infrastructure and the technical services that supports it. Employer Description Leeds - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service, No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. SERVICE We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. EXCELLENCE We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
Job Description Reports to: Senior Facilities Manager Role Purpose: Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators., Commercial Preparation, control and monitoring of the service charge budget in accordance with the client's budgetary agreement and the time scales set by the business, in conjunction with the Senior Facilities Manager. To prepare management reports in accordance with the needs of the business Sign off invoices and raising of POs Encourage innovation to keep costs down whilst running an efficient building Compliance To be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc. Review all high risk works, ensuring suitable RAMs have been issued and provide permits To proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable. Ensure a Crisis Management plan is in place that this is reviewed and tested annually. To assist with the compilation of external contracts in conjunction with the Senior Facilities Manager and the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy. To compile and maintain all required management information and records relating to the site. This includes asset register, emergency plans, plant testing, etc. To liaise with local authorities as appropriate. Any other duties as in accordance with the needs of the business. Customer Service and Quality To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes ensuring the agreed planned maintenance programme is carried out in accordance with the laid sown timetables and monitoring FM works on site including the required liaison with service providers and/or contractors. Carryout daily building walks to identify areas of repair or inadequate service, and promote the CBRE standards of facilities management To further development and maintain excellent occupier relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings. To oversee and regularly review the work carried out by contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. Contractor Management Regular meetings with site contractors and participation on management meetings, ensuring best practice and continuous improvement across all service lines Carrying out monthly performance reviews and KPIs with site contractors. Ensuring all contractors working onsite are working to the highest standard both safely and professionally Candidate Description Educated to degree level or equivalent Previous experience of facilities management of property or portfolio of properties especially as a Managing Agent. This includes Line Management responsibility for Company personnel and contractors and management of service agreements. Previous experience in the mobilisation of new builds and managing the subsequent defect rectification process Knowledge of the technical aspect of premises management. Excellent customer service, interpersonal and communication skills. Good awareness of Health and Safety legislation and knowledge of environmental protection requirements, especially around ISO1400 Experience in Placemaking and Wellbeing provision IT literate together with an understanding and experience of industry specific IT applications. Ability to work on own initiative and within a pressurised environment. IOSH qualification BIFM qualification desirable
Job Description The purpose of this position is to manage the sourcing, procurement, and management of suppliers and vendors in support of the delivery of real estate, facilities, and project management services., Responsible for designing and implementing sourcing strategies and procurement plans to support account, corporate and client strategies and objectives. Drafts, reviews, negotiates, and maintains contracts and other business documents in support of the purchase of goods and services. Includes contract review and/or preparation and negotiation, contract administration and adherence to company policies and legal requirements and compliance. Manages the process of contract terminations, expirations, extensions and renewals. Interfaces with/advises peers and corporate management staff with changes or results. Manages the supplier performance management and development program. Negotiates contracts for goods, services, supplies, equipment, etc., ensuring quality, cost-effectiveness, Sox compliance and timely delivery. Designs and manages the RFP processes to support program goals and requirements. Works with internal and client stakeholders in establishing, managing, creating RFPs and analyzing purchasing projects. Other duties may be assigned., Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. Candidate Description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's degree in Business Administration or related field from four-year College and/or University. Minimum of two years of related experience and/or training. Minimum five years experience in procurement of real estate or facility management services and supplies. CERTIFICATES and/or LICENSES C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred. COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. FINANCIAL KNOWLEDGE Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. OTHER SKILLS and/or ABILITIES Proficient in use of Microsoft Office Suite. Working knowledge of database reporting and platform manipulation. Familiarity with use of contracts management tools and platforms. SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Job Description To provide support to the Midlands & South Project Management and Building Consultancy team (currently comprising 30 fee earners in Southampton, Bristol and Birmingham), on a daily basis to ensure that their needs and client needs are met at all times. It may be required from time to time to assist other departments within the office, for example when other support staff are absent. Key Responsibilities Typing Audio typing, copy typing. Telephone Fielding incoming calls for the team and at times the wider Southampton office, dealing with client queries, taking detailed messages. Booking and organising conference calls including Zoom, Teams etc. Diary Management Organising and confirming client meetings along with booking meeting rooms and catering, travel arrangements and hotel accommodation. Generally, the day to day management of team members' diaries. Business Development Maintenance of the business development database (CRM), co-ordination of pitches, presentations and maintenance of track records, use of Word, Excel, PowerPoint and Adobe Acrobat. Credit Checks Undertaking company and individual credit checks using Experian. Setting up individual jobs with the fee earners, taking responsibility for ensuring these are registered on the system. Invoicing Raising invoices, monitoring team billings, including writing to clients, chasing outstanding debts, coding and adding data to the system. Team Management Assisting the team by ensuring members follow ISO procedures, and deadlines are met. Attendance and minute taking at internal team meetings and input into those meetings. Marketing Assistance with co-ordination and management of PR / press / marketing. Client Liaison Assisting the Head of Department and team in maintaining and developing client relationships. General Filing, distributing post, franking mail, archiving files and documents, photocopying, scanning documents and report binding in relation to the team. Travel From time to time, it may be necessary to travel to other offices within the Midlands and South Project Management and Building Consultancy team. Candidate Description Audio / copy typing (60 wpm minimum) Microsoft Word, Excel, Powerpoint Express, Outlook, Adobe Acrobat GCSEs - Maths and English language minimum C grade or equivalent Secretarial or administration NVQ/Diploma/or equivalent RSA Word processing/typing/or equivalent Good presentation (greeting of clients) Clear speaking voice (telephone liaison with clients) Property experience an advantage but not essential for the right person Experience of working with internal and external clients Experience of working in a corporate office environment Experience of working in a fast-paced team Team player - makes time to support juniors and colleagues in their work, and takes an interest in understanding the business Proactive approach - always looking at ways to assist the team in working more efficiently Keen to learn new skills, particularly internal systems bespoke to CBRE Employer Description CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. CBRE advises on more commercial property than any other adviser across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.