Connecting to LinkedIn...

W1siziisijiwmjevmdqvmtavmtmvndgvmjivymflm2zkntetowzlmc00nzi2lwe2zwytn2nkntizy2u2otg0l3yyx2jhbm5lcl9etumxlmpwzyjdlfsiccisinrodw1iiiwimjawmhg4mdbcdtawm2uixv0

Barclays

Barclays

We are a bank for consumers, corporates and investments, one of the world’s largest and most respected financial institutions, with a heritage of success, quality and innovation stretching back over 325 years. Operating in 50 countries and employing around 85,000 people across the globe, we help millions of communities, millions of individuals and millions of businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted.

This is a new world, and we’re redefining the future of banking for the digital age. Our industry is being revolutionised, and our customers are behaving differently. We have different competitors, and a different role to play in society. We’re redefining our roles, the way we work and the services we provide. All of this will take the talent and commitment of our colleagues, and we are committed to supporting everyone that works here to develop and enjoy a rewarding experience and build a truly rewarding career with Barclays.

18 Jobs with Barclays

  • Customer Service Advisor

    • Sunderland
    • Barclays
    19 days ago

  • Customer Service Advisor – 6 Month FTC

    • Manchester
    • Barclays
    19 days ago

    Customer Service Advisor – 6 Month FTC Manchester As a Barclays Customer Service Advisor you will be committed to delivering exceptional customer experience. We focus on customers who are in current and future financial difficulty and work with them to understand their financial situation and look to assess affordability. Based on these financial assessments, we create a repayment solution to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable for our customers. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. Opening hours are Monday- Friday 8am – 8pm and Saturdays 9am – 4pm (expected to work every other Saturday) shifts will be line with opening hours What will you be doing? • Understanding and identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank • Ensuring vulnerable customers are identified and supported appropriately • Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time ensuring complaint escalation where appropriate • Being responsible for correct use of systems to ensure that customers’ records are accurately maintained and up to date • Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication What we’re looking for: • Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation • Demonstrable experience dealing with challenging customers in stressful situations • Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with strong attention to detail • A team player who is able to confidently interact with others but who is also able to work independently Skills that will help you in the role: • Previous experience of working with customers in potential vulnerable circumstances or financial difficulty • Experience working in a contact or call centre/telephony environment and/or Financial Services experience Where will you be working? Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone’s throw away from the office.

  • Customer Service Advisor – 6 Month FTC

    • Northampton
    • Barclays
    19 days ago

    Customer Service Advisor - 6 month FTC Northampton As a Barclays Customer Service Advisor you will be committed to delivering exceptional customer experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, working with them to understand their situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. This opportunity is open to dynamic working arrangements, such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process. Opening hours are Monday – Sunday between 8 am – 9 pm, shifts will be line with opening hours. What will you be doing? • Identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank • Ensuring vulnerable customers are identified and assisted appropriately • Listening to customer concerns and correctly identifying their complaints to resolve first time, ensuring complaint escalation where appropriate • Being accountable for the correct use of the systems to ensure that customers’ records are accurately maintained and up to date • Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication What we’re looking for: • Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation • Demonstrable experience dealing with challenging customers in stressful situations • Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with excellent attention to detail • A team player who is able to confidently interact with others but who is also able to work independently Skills that will help you in the role: • Previous experience of working with customers in potential vulnerable circumstances or financial difficulty • Experience working in a contact or call centre/ telephony environment and/ or Financial Services experience Where will you be working? Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.  We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment.  Based just off the A45 it is easily accessible by both car and bus routes.

  • Customer Service Advisor – 6 Month FTC

    • Liverpool
    • Barclays
    19 days ago

    Customer Service Advisor – 6 Month FTC Wavertree As a Barclays Customer Service Advisor you will be committed to delivering exceptional customer experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, working with them to understand their situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. Opening hours are Monday – Sunday between 8 am – 9 pm, shifts will be line with opening hours. What will you be doing?  • Identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank • Ensuring vulnerable customers are identified and assisted appropriately • Listening to customer concerns and correctly identifying customer complaints to resolve first time ensuring complaint escalation where appropriate • Being accountable for correct use of systems to ensure that customers’ records are accurately maintained and up to date • Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication What we’re looking for: • Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation • Demonstrable experience dealing with challenging customers in stressful situations • Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with good attention to detail • A team player who is able to confidently interact with others but who is also able to work independently Skills that will help you in the role: • Previous experience of working with customers in potential vulnerable circumstances or financial difficulty • Experience working in a contact or call centre/ telephony environment and/ or Financial Services experience Where will you be working? Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.

  • Prime Services – Client Services Manager

    • London
    • Barclays
    about 1 month ago

    Prime Services – Client Services Manager  London As a Barclays Prime Services Client Services Manager you will work within the Client Interaction Group (CIG), a team of cleared derivatives industry subject matter experts responsible for external client relationships including Asset Managers, Banks & Hedge Funds. CIG provide primary account management services and face off internally to operational teams including Trade Clearing, Physical Deliveries, Client Margins, Execution Brokerage Settlements, Reference Data & Client Integration.   Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, part-time options as well as the opportunity is open to job share arrangements. If you have a need for flexibility, please apply and discuss this with us during the hiring process. What will you be doing? • Providing superior client service acting as the primary point-of-contact for the relationships under management and also as the first level of escalation • Overseeing the clients’ daily operational requests and queries in a professional and efficient manner • Taking full ownership of items raised by clients for investigation and ensuring successful closure is achieved both timely and accurately • Being responsible for client interaction on a daily basis via email, messenger tools and telephone with external client visits in person also on a periodical basis • Supporting the growing business whilst actively seeking opportunities to combine and standardise processes across ETD and OTC clearing • Suggesting and implement improvements from a control and efficiency perspective conforming to the required risk and control policies in place at Barclays • Interacting with business partners to ensure a consistent approach to client service and to seek optimal solutions for our clients • Being responsible for project work and other strategic deliverables from both Barclays and client perspective What we’re looking for: • Experience at a top-tier Investment Bank or other major international Sell or Buy Side company within the financial services industry • Previous experience within a client facing role is preferred but not essential providing the candidate has excellent client facing attributes • Experience of working within a Client Services, Middle Office, Clearing or other Operations department  • Comprehensive understanding of Futures & Options and / or OTC Clearing products  Skills that will help you in the role: • Solid knowledge of Microsoft Office  • Experience with industry applications such as GMI Where will you be working? 5 North Colonnade is home to our investment bank and is in the heart of Canary Wharf, just a short walk from our headquarters at Churchill Place. It boasts an array of onsite amenities such as dry cleaner as well as a deli and buffet style staff restaurant. The building is easily accessible by tube, docklands light railway and all major bus links. The atmosphere is second to none with a real buzz being created around the offices within.