We are the largest water-only supplier in the UK and we are committed to delivering a high quality water service to all our customers.
We provide on average 950 million litres of water each day to a population of more than 3.6 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield. We also supply water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent.
The Affinity Water group is ultimately controlled by a consortium of long-term investors comprising the Allianz Group, HICL (managed by InfraRed Capital Partners) and DIF.
Further information about our owners
Our zero harm commitment
We are committed to creating a working environment to achieve zero harm and improved well-being. We believe all injuries are preventable and nothing is so important we cannot take the time to do it safely.
We recognise that nothing is more important than supplying drinking water to our customers, and doing it in a safe manner, without injuries to our teams, to contractors, to members of the public. Our Safety and Health policy gives everyone clear basic guidance on their health and safety responsibilities at every level within our business.
Job Description We are looking for Asset Planning Engineers to work in the Asset Strategy and Capital Delivery directorate, who are responsible for delivering a leading asset planning service to the business. This will be a diverse role, planning capital schemes across our water abstraction, water treatment and pumping assets.Â Â, The Asset Planning Engineer will gather and evaluate information to prioritise and develop projects through the concept and definition stages. This role will work collaboratively with our asset management and operational teams to optimise the investment portfolio,Â delivering best value for our Customers, whilst balancing cost, risk and performance. Candidate Description We are looking for Asset Planning Engineers with degree level education in a relevant discipline, with strong analytical and written communications skills. Knowledge of water industry assets, equipment and processes is highly desirable. Employer Description We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description The PR24 Programme is delivered via a number of separate workstreams across Affinity Water. As Project Support, you will provide support to workstream leaders in planning, coordinating, documenting and administering these workstreams. You'll work with a variety of stakeholders across the business, helping them to scope out workstreams and document this scope, whilst coordinating activities, facilitating meetings, and taking minutes where required. You'll also identify workstream risks, ensuring these are managed and escalated, plus ensure agreed actions are progressed in line with project timelines. Working closely alongside the PR24 Programme Manager, you'll provide key progress updates as part of the PR24 reporting cycle. Candidate Description We are looking for a highly organised and detail-driven individual to provide a first-rate project support service to the price review ('PR24') process at Affinity Water., Whilst water industry experience isn't essential, it provides a distinct advantage as you'll be familiar with industry regulations and how the price review process works. However, other similar regulated utilities offer great transferable skills. You'll have a proven track record of managing and coordinating projects, and a project management skill set which includes writing scoping documents, creating project plans, governance definition and risk management. Effective stakeholder management skills and great verbal/written communication are essential to this role. You'll also be quick to adapt to changing priorities and business needs and you don't shy away from working at pace. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description As Control Operations Lead, you will lead and develop a high performing multi-skilled team within the Control Operations centre, leading a team of up to 12 shift-based reports who are responsible for the strategic movement of water around the business. Reporting to the Head of Control Operations, you will be accountable for the continued development of the Control Operations team, providing support and guidance to improve process and procedures and embed a culture of continuous improvement. You'll direct, plan and organise improvement projects within the Control Operations centre, delivering these to time and budget whilst minimising the impact and risk to our customers and the rest of the company. Candidate Description Affinity Water have an exciting opportunity for a self-motivated and logical-thinking problem solver to join the leadership team within Control Operations. If you are a collaborative leader with an operational, utilities or control background and who is capable of leading and developing teams, this is a great opportunity to support the delivery of Affinity Water's performance commitments and business wide objectives., You will have an engineering/scientific background and definite technical bias. Experience in water/wastewater, broader utilities sector, operational arena or control room environments would provide a distinct advantage. Leading a team of professional colleagues is not always easy but you'll have a proven track record of operational team leadership and development and you'll be ready to motivate your team and influence others at all levels to deliver key company performance targets. You will need a full UK driving licence to travel between business locations and participate in the leadership standby roster. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description We are looking for a technically-minded operational leader to join the Affinity Water team in Folkestone. Your next role In this business critical role, you'll provide leadership and technical expertise across Production operations in your area, actively managing your team and providing coaching and support to deliver technical activities. Using your technical expertise and operations experience, you'll take ownership of all technical queries and ensure the delivery of safe and efficient technical solutions., Leadership: Provide leadership and accountability for all technical aspects of operational strategy and delivery. In this highly visible role, you'll represent your area of Production & Supply and work collaboratively with teams across the business, acting as the 'go-to' person for your area. People: Alongside your strategic leadership responsibilities, you'll also actively manage, support and motivate your team, provide technical training and driving performance management. Technical: Act as the technical authority in all project matters. Identify and facilitate technical change initiatives across your area to drive efficiencies and process optimisation. As the technical expert, you'll share best practice and help to drive continuous improvement. Candidate Description You'll be an experienced operational performance manager with excellent stakeholder management skills who delivers results and gets the best out of your teams. You'll have an electrical / process / mechanical engineering background and hold a full apprenticeship or relevant HNC qualification or equivalent, such as City & Guilds Level 3. You'll also have experience in similar reactive, continuous process environments such as FMCG, food or beverage production, brewery or manufacturing where fast problem solving and immediacy of response is crucial. Experience in the water industry is advantageous. As the service you'll provide is essential to the customer, you'll be comfortable participating in the Duty Production Lead standby rota to ensure someone's always on call if there's an incident or emergency. It's all part of your outstanding service. You'll also need a full UK driving licence to travel between sites. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description If you are an individual who loves delivering the very best service to customers and in return is looking for a company who really values contribution then Affinity Water could be the place for you. As a Customer Service Advisor you will be the voice of Affinity Water. With over 3.6 million customers using our water on a daily basis, you will serve as the first point of contact when our customers call with their questions and queries, so it is vital that you are able to represent the Company in a positive, friendly and empathetic way. With your previous experience dealing with customers, you will be acutely aware of the challenges that unhappy customers bring. With a positive mentality you will benefit from the rewarding feeling you receiving when you make one of our customer's days. You will be required to take a high number of calls every day, however, the exciting challenge which comes with this role, is that no two calls will be the same. We are not scripted here, we know that our customers have different needs and each require a different style of communication. Your role as an Advisor, will require you to rise to the challenge and adapt to these different needs in order to quickly build strong relationships with your customers. At the end of the day, we are looking for people who will understand and care about our customers and help make things easy for them along the way. We want our Advisors to be proactive, not reactive, and act with integrity by doing what you say you're going to do. This is a fantastic opportunity for individuals from a customer service or call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. If you think you can stick by these key values and deliver an outstanding customer experience on every call, then we want you to apply now and join us! The specifics… We provide a 24/7 emergency water supply service to our customers. Our Advisors working hours will be: 37 hours per week working shifts covering Monday - Friday 8am - 8pm plus 1 in 2 Saturday working 8am - 2pm. This will be on a shift rotation. As part of the recruitment process you will be invited to attend an on site assessment (AM or PM) this will include a Maths and English assessment as well as Role play and interview. Start date for this role will be flexible. Your first 5 weeks will be a training and induction process. This training and induction time is vitally important to give you the best start so we ask that you are able to commit to working this in full. Candidate Description In return for all your excellent work, we'll provide you with a SMART pension scheme and a holiday allowance that increases with length of service, which means that the longer you stay, the more you gain. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.