We are the largest water-only supplier in the UK and we are committed to delivering a high quality water service to all our customers.
We provide on average 950 million litres of water each day to a population of more than 3.6 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield. We also supply water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent.
The Affinity Water group is ultimately controlled by a consortium of long-term investors comprising the Allianz Group, HICL (managed by InfraRed Capital Partners) and DIF.
Further information about our owners
Our zero harm commitment
We are committed to creating a working environment to achieve zero harm and improved well-being. We believe all injuries are preventable and nothing is so important we cannot take the time to do it safely.
We recognise that nothing is more important than supplying drinking water to our customers, and doing it in a safe manner, without injuries to our teams, to contractors, to members of the public. Our Safety and Health policy gives everyone clear basic guidance on their health and safety responsibilities at every level within our business.
Job Description As Information Security Analyst, you will be maintaining the control status of our security dashboard providing assessments of emerging threats. You will be responsible for ensuring that we adhere to good InfoSec practice. You will act as InfoSec triage for Security Tool alerts whilst ensuring defence in depth remains active. Alongside the technical security aspects of the role, you will be supported in areas of Governance, Risk & Compliance further developing your career and broadening their security knowledge. The InfoSec Analyst role will suit your general InfoSec background, in addition to your ability to work as InfoSec triage by using internal analysis tools to complete 1^st and some 2^nd line analysis of alerts. It doesn't matter what industry or background you are coming from. What will be key will be your understanding of a wide range of security and network or systems monitoring tools. These could include EUC malware, DLP, Websense. We will be looking for an understanding of OS protocols, Active Directory and Security controls or settings in AWS and Azure. You will have a broad understanding of Office 365 security tools, MFA etc. You will also ideally be familiar with vulnerability Management processes and with Incident Response or Management and InfoSec Triage/SOC analysis. Employer Description We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description You will be supporting the Folkestone team in delivering all Customer Operations performance commitments, by efficiently planning work and resource, providing administrative support across the whole of the Community Operations department where required. You will be working within the Community Operations directorate as part of the Streetworks, Planning and Stores Team reporting to the Operations Support Manager. Employer Description We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description As a Highways Authority Contact Coordinator, you are responsible for ensuring all excavation and reinstatement work carried out on behalf of the Company is correctly registered with the Highway Authority. The role requires an understanding of the Health and Safety at Work Act and effective communication skills. Candidate Description To be successful in this role you will have strong administrative experience, you will be able to lead a task and work effectively as part of a team. You will have understanding of general principles of risk management and budget management. To join the team, you need to have experience in helping others and solving problems. Just make sure you highlight all your great skills and experience in your CV! This role is based in our Staines offices, there will be a requirement to travel to our Head office in Hatfield, Hertfordshire for the first 2 weeks in post for training. All travel expences will be covered. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description Water is one of those rare commodities that we just can't do without. It fuels us, it sustains us, and it gets us from one day to the next in lots of different ways. But for water to be of any real use to us, it needs to be monitored, cleaned and tested to ensure it's safe. If you dropped your sandwich in a puddle outside you wouldn't carry on eating it, right? This is where you come in. As a Sampler within our Commercial team, you'll be on the front line of water quality, safety and delivery, ensuring our clients receive the very best when they turn on their tap. Day to day, you'll spend most of your time out and about visiting various commercial sites, performing routine and non-routine water sampling activities. There's plenty of driving involved and so you'll be a confident driver with a full UK driving licence. Travelling between sites couldn't be easier as you'll be given a company van to get yourself around. What do you need? Completing a sampling schedule is often time-pressured and so you'll be excellent at managing your time. You'll be a self-starter who's comfortable working alone, to tight deadlines, and in a fast-paced work environment. With customer focus at the heart of all you do, you'll strive to provide an outstanding experience for your clients. With a range of locations comes a range of clients to work with, so you'll be great at speaking to people and educating them about the work you do. Don't worry if you've not worked in the water industry before - we'll invest the time to ensure you're fully up to speed with specific water industry knowledge and best practise. What matters to us is finding people who share our values of health, safety, environment and quality and who understand the importance of strict procedures and compliance in water monitoring. As the service you'll provide is essential to the customer, you'll be comfortable participating in a weekend and out-of-hours standby rota to ensure someone is always on hand when there's an operational issue. It's all part of your outstanding service. Employer Description About Affinity Water We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.
Job Description Affinity Water are looking for x8 excellent Customer Service Advisors to join our team in Folkestone on a 6 month temp to perm contract, If you are passionate about providing great customer service, apply today! Your new role… 3.6 million customers use our water on a daily basis, some of them are bound to have questions, aren't they? As a Customer Service Advisor, you will have the special responsibility of being the voice of Affinity Water. Don't worry, we aren't looking for people to sound as good as Morgan Freeman or David Attenborough over the phone, it's more about what you say to our customers and how you say it! You will be the first point of contact when our customers call in with their questions and queries so it's vital that you are able to represent the Company in a positive, friendly and empathetic way. From your previous experience dealing with customers, you will already be acutely aware of the challenges that unhappy customers can bring. However, you should also be aware of the immensely rewarding feeling you get when you make that one customer's day. If you are someone who gets a buzz from this feeling, this could be the role for you! The reality of the job is that it is a call centre role which means taking a high volume of calls every day. However, the exciting challenge that comes with this, which is bound to keep you on your toes, is that no two calls will be the same. We are not scripted here; we know that each and every one of our customers have different needs and require a slightly different style of communication. As an Advisor, you will be able to rise to this challenge and adapt to these different needs in order to quickly build strong relationships with your customers., We provide a 24/7 emergency water supply service to our customers. Our Advisors working hours will be: 37 hours per week working shifts covering Monday - Friday 8am - 8pm plus 1 in 2 Saturday working 8am - 2pm. This will be on a shift rotation. Candidate Description As part of the recruitment process you will be invited to attend an on site assessment (AM or PM) this will include a Maths and English assessment as well as Role play and interview. Start date for this role will be IMMEDIATE. Your first 5 weeks will be a training and induction process. This training and induction time is vitally important to give you the best start so we ask that you are able to commit to working this in full., In return for all your excellent work, we'll provide you with a SMART pension scheme and a holiday allowance that increases with length of service, which means that the longer you stay, the more you gain. Employer Description We are the largest water-only supplier in the UK. We deliver more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day. Our vision is to be the leading community-focused water company.