ABOUT CLIENT
We are the UK’s leading facilities management and professional services company. We manage and maintain some of the nation’s most recognised landmarks and work with a wide range of blue-chip private and public sector clients. Our expertise, care, technology, insight and focus on sustainability create amazing work environments, helping our customers to be exceptional, every day.
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Reactive Helpdesk Operative
Job Overview
Ensures there is a smooth operation maintained acros...
Job Overview
Ensures there is a smooth operation maintained across the hospital, meeting the flow of requests received to ensure a continuous and efficient service.
The first line of contact for the Mitie team. Answers all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment.
Ensures timely input and output of all associated help desk data, and live monitoring of performance against SLA's.
Despatches reactive tasks and progresses them through to completion to meet customer needs and in line with the contract.
Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Main Duties
Manages the helpdesk functions and ensures that any requests received reach target times. All requests are chased and highlighted to management.
Raises tasks, logs information received on to the helpdesk database and assigns an employee within the appropriate service level timescales.
Understands and completes all work-related documentation accurately and on time.
Produces daily and additional Reports as required providing information to the teams relating to service requests.
Ensures that all departmental colleagues are using their respective smart devices or radios correctly, and in line with task durations.
Ensures colleagues are always well informed to ensure smooth handover at shift change.
Carries out all work in line with pre-determined service level agreement timescales.
Takes a proactive approach to customer liaison and ensures concerns are dealt with or relayed to line management promptly.
Offers customers feedback, as well as task tracking numbers for each call received.
Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract.
Liaising with Engineers, Building Managers and Supervisors.
Chasing Subcontractors to undertake planned and reactive works.
What we are looking for
Has similar experience, and has extensive knowledge of the hospital site and divisional structures.
Has a strong standard of both literacy and numeracy skills.
They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
Possesses good planning and organisational skills.
Has developed excellent written, verbal communication and negotiation skills to support them in their role.
Can operate a smartphones and radios once training provided.
Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
Works well under pressure to meet the challenging deadlines.
Has the ability to effectively plan and manage own workloads, however, understands when to ask for support when needed.
Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business.
Represents Mitie and the client at all times in a professional, courteous and confident manner.
Has similar experience, and has extensive knowledge of the hospital site and divisional structures. Has a strong standard of both literacy and numeracy skills. They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology Possesses good planning and organisational skills. Has developed excellent written, verbal communication and negotiation skills to support them in their role. Can operate a smartphones and radios once training provided. Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders. Works well under pressure to meet the challenging deadlines. Has the ability to effectively plan and manage own workloads, however, understands when to ask for support when needed. Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business. Represents Mitie and the client at all times in a professional, courteous and confident manner.
Ensures there is a smooth operation maintained across the hospital, meeting the flow of requests received to ensure a continuous and efficient service.
The first line of contact for the Mitie team. Answers all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment.
Ensures timely input and output of all associated help desk data, and live monitoring of performance against SLA's.
Despatches reactive tasks and progresses them through to completion to meet customer needs and in line with the contract.
Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Main Duties
Manages the helpdesk functions and ensures that any requests received reach target times. All requests are chased and highlighted to management.
Raises tasks, logs information received on to the helpdesk database and assigns an employee within the appropriate service level timescales.
Understands and completes all work-related documentation accurately and on time.
Produces daily and additional Reports as required providing information to the teams relating to service requests.
Ensures that all departmental colleagues are using their respective smart devices or radios correctly, and in line with task durations.
Ensures colleagues are always well informed to ensure smooth handover at shift change.
Carries out all work in line with pre-determined service level agreement timescales.
Takes a proactive approach to customer liaison and ensures concerns are dealt with or relayed to line management promptly.
Offers customers feedback, as well as task tracking numbers for each call received.
Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract.
Liaising with Engineers, Building Managers and Supervisors.
Chasing Subcontractors to undertake planned and reactive works.
What we are looking for
Has similar experience, and has extensive knowledge of the hospital site and divisional structures.
Has a strong standard of both literacy and numeracy skills.
They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
Possesses good planning and organisational skills.
Has developed excellent written, verbal communication and negotiation skills to support them in their role.
Can operate a smartphones and radios once training provided.
Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
Works well under pressure to meet the challenging deadlines.
Has the ability to effectively plan and manage own workloads, however, understands when to ask for support when needed.
Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business.
Represents Mitie and the client at all times in a professional, courteous and confident manner.
Has similar experience, and has extensive knowledge of the hospital site and divisional structures. Has a strong standard of both literacy and numeracy skills. They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology Possesses good planning and organisational skills. Has developed excellent written, verbal communication and negotiation skills to support them in their role. Can operate a smartphones and radios once training provided. Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders. Works well under pressure to meet the challenging deadlines. Has the ability to effectively plan and manage own workloads, however, understands when to ask for support when needed. Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business. Represents Mitie and the client at all times in a professional, courteous and confident manner.
Close Protection Officer
Join our team of experienced Close Protection Officers Mitie Pro...
Join our team of experienced Close Protection Officers
Mitie Protective Services is expanding its database of skilled Close Protection Officers to enhance our national coverage. We are particularly interested in applications from professionals based in rural areas where demand is growing. If you're an experienced Close Protection Officer and would like to join our trusted network, we encourage you to complete the application below and become part of a dedicated team providing top-tier security services nationwide.
Where: east midlands/ Northampton / Kettering
Weekly Hours: Set to meet current risk level.
Salary: Agreed Day Rate subject to experience. This will be explained at interview
Are you a motivated, professional, and reliable close protection officer?
Would you be looking to grow your career?
Do you follow the current risk within our communities?
Can you demonstrate the following requirements?
* A valid SIA licence for close protection
* A clean criminal record and background check
* A valid UK driving licence and access to a vehicle
* Excellent communication and interpersonal skills
* Flexibility and availability to travel and work on short notice.
* A high level of physical fitness and mental resilience
In addition to the above you may be required to undertake additional Security clearance up to SC, details will be shared at interview stage.
What we offer
* Competitive pay and benefits, and insurance.
* Progressive training and development opportunities, including access to courses and certifications.
* A supportive and collaborative work environment, where you will be part of a team of experts and mentors.
* The opportunity to make a difference and protect the lives of our clients.
Salary: Agreed Day Rate subject to experience. This will be explained at interview, * Competitive pay and benefits, and insurance. * Progressive training and development opportunities, including access to courses and certifications. * A supportive and collaborative work environment, where you will be part of a team of experts and mentors. * The opportunity to make a difference and protect the lives of our clients.
Can you demonstrate the following requirements? * A valid SIA licence for close protection * A clean criminal record and background check * A valid UK driving licence and access to a vehicle * Excellent communication and interpersonal skills * Flexibility and availability to travel and work on short notice. * A high level of physical fitness and mental resilience In addition to the above you may be required to undertake additional Security clearance up to SC, details will be shared at interview stage.
Mitie Protective Services is expanding its database of skilled Close Protection Officers to enhance our national coverage. We are particularly interested in applications from professionals based in rural areas where demand is growing. If you're an experienced Close Protection Officer and would like to join our trusted network, we encourage you to complete the application below and become part of a dedicated team providing top-tier security services nationwide.
Where: east midlands/ Northampton / Kettering
Weekly Hours: Set to meet current risk level.
Salary: Agreed Day Rate subject to experience. This will be explained at interview
Are you a motivated, professional, and reliable close protection officer?
Would you be looking to grow your career?
Do you follow the current risk within our communities?
Can you demonstrate the following requirements?
* A valid SIA licence for close protection
* A clean criminal record and background check
* A valid UK driving licence and access to a vehicle
* Excellent communication and interpersonal skills
* Flexibility and availability to travel and work on short notice.
* A high level of physical fitness and mental resilience
In addition to the above you may be required to undertake additional Security clearance up to SC, details will be shared at interview stage.
What we offer
* Competitive pay and benefits, and insurance.
* Progressive training and development opportunities, including access to courses and certifications.
* A supportive and collaborative work environment, where you will be part of a team of experts and mentors.
* The opportunity to make a difference and protect the lives of our clients.
Salary: Agreed Day Rate subject to experience. This will be explained at interview, * Competitive pay and benefits, and insurance. * Progressive training and development opportunities, including access to courses and certifications. * A supportive and collaborative work environment, where you will be part of a team of experts and mentors. * The opportunity to make a difference and protect the lives of our clients.
Can you demonstrate the following requirements? * A valid SIA licence for close protection * A clean criminal record and background check * A valid UK driving licence and access to a vehicle * Excellent communication and interpersonal skills * Flexibility and availability to travel and work on short notice. * A high level of physical fitness and mental resilience In addition to the above you may be required to undertake additional Security clearance up to SC, details will be shared at interview stage.
Catering Assistant
As a Catering Assistant, your main duties involve the preparation an...
As a Catering Assistant, your main duties involve the preparation and maintenance of dining and service areas. This includes tasks such as setting up furniture, trolleys, and cleaning equipment, as well as ensuring adherence to health and safety standards. You will be responsible for serving food in correct portions and washing dishes, cutlery, and other catering equipment. Daily cleaning of all catering areas is essential, and you may also be required to undergo additional training which we will provide.
Other responsibilities, maintaining records and procedures and undertaking key holding responsibilities. Excellent customer service is crucial, and you will be expected to communicate regularly with People within our Care, managers and colleagues
Previous catering experience in a similar environment, basic Food Hygiene, and basic Health and Safety certificates are desirable. However, these certifications are not essential as comprehensive training will be provided. To perform the duties effectively, you should possess adequate numeracy, literacy, and communication skills.
A strong passion for delivering exceptional customer service is important, along with the ability to work well both independently and as part of a team. Adaptability, attention to detail, and the willingness to take on different tasks as needed are valued qualities. You should also demonstrate a hardworking and confident demeanor, along with excellent organizational skills and time management abilities.
Previous catering experience in a similar environment, basic Food Hygiene, and basic Health and Safety certificates are desirable. However, these certifications are not essential as comprehensive training will be provided. To perform the duties effectively, you should possess adequate numeracy, literacy, and communication skills. A strong passion for delivering exceptional customer service is important, along with the ability to work well both independently and as part of a team. Adaptability, attention to detail, and the willingness to take on different tasks as needed are valued qualities. You should also demonstrate a hardworking and confident demeanor, along with excellent organizational skills and time management abilities.
Other responsibilities, maintaining records and procedures and undertaking key holding responsibilities. Excellent customer service is crucial, and you will be expected to communicate regularly with People within our Care, managers and colleagues
Previous catering experience in a similar environment, basic Food Hygiene, and basic Health and Safety certificates are desirable. However, these certifications are not essential as comprehensive training will be provided. To perform the duties effectively, you should possess adequate numeracy, literacy, and communication skills.
A strong passion for delivering exceptional customer service is important, along with the ability to work well both independently and as part of a team. Adaptability, attention to detail, and the willingness to take on different tasks as needed are valued qualities. You should also demonstrate a hardworking and confident demeanor, along with excellent organizational skills and time management abilities.
Previous catering experience in a similar environment, basic Food Hygiene, and basic Health and Safety certificates are desirable. However, these certifications are not essential as comprehensive training will be provided. To perform the duties effectively, you should possess adequate numeracy, literacy, and communication skills. A strong passion for delivering exceptional customer service is important, along with the ability to work well both independently and as part of a team. Adaptability, attention to detail, and the willingness to take on different tasks as needed are valued qualities. You should also demonstrate a hardworking and confident demeanor, along with excellent organizational skills and time management abilities.
Billable Works Coordinator
Do you possess strong admin skills you have acquired working for an ...
Do you possess strong admin skills you have acquired working for an M&E company or within Facility Management? Do you like planning, arranging and prioritising a wide range of tasks?
We are looking for a Billable works coordinator to join the DfT contract for the duration of a maternity cover: a candidate showing a positive attitude to challenge and who enjoys a busy environment to support the contract in billing chargeable pieces of work.
Owning previous experience or interest in FM and service delivery , you can demonstrate a high level of precision and customer focus.
Due to the nature of the site the successful candidate need to pass a BPSS check prior to starting the role.
The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.
What would be your duties?
* Assign billable pieces of works to right contractors or to the Regional team and send relevant info to obtain an estimate
* Raise and submit quotations, answering queries raised by clients
* Raise or revise and submit purchase orders
* Instruct self-delivery job using auto scheduling system
* Update, attach all the required paperwork in order to close and bill in a timely manner
You will be the preferred point of contact for a Region and will conduct regular calls with Ops team and suppliers to manage the lists of jobs to update. Clients, colleagues and partners can contact you, by email but also by phone, to assist on chases, queries, incidents and complaints that you are to respond to and escalate while keeping customers informed of status and progress.
You submit quotes, raise Purchase Orders, arrange works, ensure RAMS are reviewed and H&S is prioritised even when reactively arranging "business critical" attendances: you find the best solution while working in fast paced environment.
You maintain an adequate amount of job opened in your "queue", managing any backlog, updating relevant party often and adding job log notes to allow accurate reporting, and closing jobs rapidly, attaching completion evidence and all the cost.
You will also follow right process and liaise with Project department to ensure work requiring CDM are fed via the right process.
What should be your skills and experience to apply?
* Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client's
* You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly
* You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support
* You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises.
* You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets
Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus.
#FMM
* Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client's * You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly * You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support * You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises. * You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus. #FMM
We are looking for a Billable works coordinator to join the DfT contract for the duration of a maternity cover: a candidate showing a positive attitude to challenge and who enjoys a busy environment to support the contract in billing chargeable pieces of work.
Owning previous experience or interest in FM and service delivery , you can demonstrate a high level of precision and customer focus.
Due to the nature of the site the successful candidate need to pass a BPSS check prior to starting the role.
The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.
What would be your duties?
* Assign billable pieces of works to right contractors or to the Regional team and send relevant info to obtain an estimate
* Raise and submit quotations, answering queries raised by clients
* Raise or revise and submit purchase orders
* Instruct self-delivery job using auto scheduling system
* Update, attach all the required paperwork in order to close and bill in a timely manner
You will be the preferred point of contact for a Region and will conduct regular calls with Ops team and suppliers to manage the lists of jobs to update. Clients, colleagues and partners can contact you, by email but also by phone, to assist on chases, queries, incidents and complaints that you are to respond to and escalate while keeping customers informed of status and progress.
You submit quotes, raise Purchase Orders, arrange works, ensure RAMS are reviewed and H&S is prioritised even when reactively arranging "business critical" attendances: you find the best solution while working in fast paced environment.
You maintain an adequate amount of job opened in your "queue", managing any backlog, updating relevant party often and adding job log notes to allow accurate reporting, and closing jobs rapidly, attaching completion evidence and all the cost.
You will also follow right process and liaise with Project department to ensure work requiring CDM are fed via the right process.
What should be your skills and experience to apply?
* Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client's
* You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly
* You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support
* You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises.
* You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets
Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus.
#FMM
* Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client's * You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly * You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support * You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises. * You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus. #FMM
Cleaner
Job Title: Cleaner
Hourly Rate of Pay: £12.21
Contract Type: ...
Job Title: Cleaner
Hourly Rate of Pay: £12.21
Contract Type: Permanent
Type of Employment: Full Time
Total weekly contractual Hours: 40
Location: Lidl, Woodside Link, Luton, Bedfordshire, England, LU5 5AY
In your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations.
In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
In your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.
Hourly Rate of Pay: £12.21
Contract Type: Permanent
Type of Employment: Full Time
Total weekly contractual Hours: 40
Location: Lidl, Woodside Link, Luton, Bedfordshire, England, LU5 5AY
In your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations.
In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
In your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.
GALLERY
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